Role: Microsoft Dynamics CRM + Power BI

Type:

Supporting Hours: 2 PM -11 PM IST 

Location: Remote 

Key Responsibilities:

Microsoft Dynamics CRM Implementation and Management:

• Develop, customize, and configure Microsoft Dynamics CRM solutions to meet business requirements.
• Integrate Dynamics CRM with other business systems and third-party applications.
• Maintain and update the CRM system, ensuring data integrity and system performance.
• Provide technical support and troubleshooting for Dynamics CRM users.
• Create and manage workflows, plugins, and custom reports within the Dynamics CRM environment.

Power BI Development and Reporting:

• Design, develop, and maintain Power BI dashboards and reports that provide actionable insights.
• Connect Power BI to various data sources, including Microsoft Dynamics CRM, to extract, transform, and visualize data.
• Ensure data accuracy, consistency, and security within Power BI reports and dashboards.
• Collaborate with business stakeholders to understand reporting requirements and deliver meaningful analytics solutions.
• Stay updated with the latest Power BI features and best practices to continuously improve reporting capabilities.

Collaboration and Project Management:

• Work closely with cross-functional teams, including IT, sales, marketing, and finance, to understand business needs and deliver effective solutions.
• Participate in project planning, execution, and delivery, ensuring timely and within-budget completion of projects.
• Provide training and support to end-users on Microsoft Dynamics CRM and Power BI functionalities.
• Document processes, configurations, and workflows for both technical and non-technical audiences.

Continuous Improvement:

• Identify opportunities for system and process improvements and recommend innovative solutions.
• Conduct regular system audits and performance tuning to ensure optimal system functionality.
• Stay current with industry trends and advancements in Microsoft Dynamics and Power BI technologies.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5 - 10 years of experience working with Microsoft Dynamics CRM and Power BI.
• Strong understanding of CRM systems and data management principles.
• Proficiency in Power BI, including DAX and Power Query.
• Experience with SQL, data integration, and ETL processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Project management experience and the ability to manage multiple priorities.
• Microsoft Dynamics CRM & Power BI certifications