Job Area:
Engineering Group, Engineering Group > Software Applications Engineering
General Summary:
JD below.
We are looking for Technical Account Manager(TAM) with proven track record of product level ownership & commercialization into major OEMs. Ideal candidate for this position would have worked in the mobile hardware/software ecosystem - OEM or ODM and led and managed hardware/software delivery of a major project into an OEM.
Minimum Qualifications:
•    PHD in Computer Systems or Bachelor’s degree in engineering, with 15-20 years of Software Applications Engineering, Software Development experience, or related work experience.
•    13+ years of experience with debugging techniques in either of following technologies.
o    Core BSP (Peripherals, Boot/File Systems, Thermal, Performance, Power), AP Software
o    Modem/RF Protocols
Responsibilities include:
•    Performs root cause analysis on customer problems to identify underlying issue.
•    Works with internal R&D team to customize Qualcomm software to meet customer requirements.
•    Leading and coordinating engineering resources outsourced and  in resolving complex technical issues.
•    Work with customer to understand the requirements details, work with engineering and Product teams and prepare development plan.
•    Providing Technical support to business development.
•    Acts as a technical resource in select areas of expertise ( say either Core BSP , Multimedia or Modem/RF technologies).
•    Create bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products. 
•    Build strong relationship with resources and deep involvement in the technical execution of the projects.
•    Negotiating, establishing, and managing effective technical support activities & plans towards customers satisfaction
•    Tracking customer program schedules and priorities, risk management.

Applicants: We are  an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured