Job Title: Oracle Identity Manager (OIM) L1 and L2 support role

Experience: 2-4 years

Location: Remote

Job Description

We are seeking an experienced Oracle Identity Manager (OIM) Support professional to join our team. This role involves providing Level 1 and Level 2 support for OIM. The ideal candidate will have 2-4 years of relevant experience and be ready to join immediately.

Key Responsibilities:

• Provide L1 and L2 support for Oracle Identity Manager (OIM).
• Monitor and manage OIM environments to ensure smooth operation and optimal performance.
• Troubleshoot and resolve issues related to OIM, ensuring minimal downtime and quick resolution.
• Collaborate with the IT team and other stakeholders to implement and manage user access and identity policies.
• Assist in the development and maintenance of support documentation and procedures.
• Conduct regular system health checks and ensure compliance with security policies.
• Provide technical support and guidance to users and other support teams.
• Participate in on-call support rotation as required.

 

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in Oracle Identity Manager (OIM) support roles.
• Strong understanding of identity and access management concepts and best practices.
• Proficient in troubleshooting and problem-solving OIM issues.
• Experience with scripting and automation tools is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a remote environment.

Benefits:

• Remote work opportunity.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.