Ariba B&I TL / Cloud Customer Service Details:-
Skills:
Extensive experience in Ariba B&I, with 3 End-to-End Implementations
Knowledge of Ariba solutions/services
Program and customer relationship management experience
Strong Technical and Integration skills
B&I TL, Catalogs:
• Responsible for driving and influencing technical design decisions for various SAP solutions across various functions.
• Responsible for downstream (Buying & Invoicing) modules and related technologies supporting the Source to Pay organizations.
• Work very closely with Functional, Customer Procurement, and IT teams to understand the requirements and design, build SAP Ariba solutions.
• Providing support to business as they migrate new suppliers and business processes to Ariba. This includes configuration, testing of processes and resolving technical issues.
• Build Proofs-of-Concept (POC) for potential new solutions and technology.
• Create and present technical design including data analysis to business team and seek feedback to influence solution design and approach.
• Hands-on experience in SAP Ariba downstream modules and SAP systems experience are required.
• Experienced in Procure to Pay process in Ariba.
• Ariba Integration experience with cXML, Proxies, IDOCs, Webservices, and using CIG, CPI.
• Proficient in calling Ariba API's using CPI/Middleware for reporting.
• Experienced with Supplier integration and related issues.
• Highly experienced in Catalog administration. Setting up Ariba Punch-out and CIF catalogs.
• Enable procurement of materials/services from Supplier-hosted catalogs.
• Assists supplier with Catalog setup, testing, and troubleshooting.
• Answers supplier questions related to the requirements.
• Conducts Catalog enablement-related trainings for identified suppliers.
• Helps and guides the supplier in the creation of buyer requested Catalog projects.
• Exposure to other Finance business process areas including Accounts Payable, GL Accounting, and Tax is a plus.
• Expert in creation of Service request and Incident tickets with Ariba and working with Ariba support teams.
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