- 2+ years' experience conducting technical system analysis, problem triage, and technical solution design

- 1+ years' experience in project coordination in IT or Information Security

- Ability to communicate clearly with English as the primary language

- Collaborative / team player, self-driven independent and customer-oriented with ability to work across multiple time zones.

- Experience with PowerBI, Excel and other reporting tools

Desirable Requirements :

- Experience working within IT Service Management workflows for incident and problem management as well as experience with Agile/Scrum and JIRA

- Bachelor's degree in Program/Project Management or IT or Information Security

- Support the Technical Project Manager from beginning to end - creating an overall plan and driving the day-to-day activities and goals of the project team

- Support in the coordination and communication across all aspects of project documentation, development of success criteria, outcomes measurement, and project handoffs

- Utilize project management tools and techniques to gauge progress and changes to the scope and schedule while ensuring proper visibility to leadership and that timelines are delivered as planned.

- Develop cross-functional team relationships to become a trusted point of contact and liaison for internal members and external customers.

- Lead the analysis of data and root-cause analysis for proper solution design by performing initial analysis and coordinating discussions across stakeholder groups and SMEs as appropriate.