Vikas
ServiceNow Developer

 Having total experience of 8 yrs years in IT Industry.
 2yrs. Relevant Experience as a ServiceNow Administrator (Platform Operations).
 5yrs. Relevant Experience as a ServiceNow Developer.
 Flexibility to adapt to changing priorities and meet deadlines as per the schedules and solve client/customer related technical issues.
 Good knowledge and understanding of ITIL process.
 Worked on ITSM modules like Incident, Problem, Change, Knowledge Management and Service
Catalog. Developed catalog items, record producers and Order Guides
 Having experience on ITAM modules like SAM and HAM
 Good knowledge on debugging the ServiceNow platform issues and resolved many critical issues by
troubleshooting the root cause and using best practices.
 Good Experience on working Client-side activities by using UI Policies and Client scripts. Also worked on server-side automations by using Business rules, Script Includes, UI Actions, Scheduled Jobs,Transform maps etc
 Worked on Custom Applications. Designed Architecture and Functionality for both Desktop and Mobile
versions.
 Followed Agile process and maintained documentation accordingly.
 Involved in Analysis of Upgrade activities. Reviewed and remediated all skipped updates.
 Worked full software development life cycle (SDLC): Analysis, Design, Coding, Testing, Training, Post go live UAT with client.
 Trained on Multiple modules in ServiceNow like Discovery, CMDB, HAM and SAM.
Skills
Programming Languages : JavaScript, HTML, CSS, Angular JS
Very Good
Tools &Packages : ServiceNow
Very Good
ITIL
Very Good
ITSM
Excellent
SAM,HAM
Good
Integrations
Very Good
CMDB, Discovery
Good


Work History
2019-12 - Current
Servicenow Developer
Deltacubes Technology
Client: WellMed Medical Management, Inc.
 Involved in Analysis of Paris and Quebec Upgrade activities
 Reviewed and remediated all skipped updates
 Created custom flow actionss, reusable flows and sub flows.
 Created custom application Clinic Intelligence to maintain data of all
pharma stores , Doctors, Clinic Co-Ordinators user info
 Worked on Stories and enhancements for all customizations
 Experience in Configuration Management development, CI Discovery, and
CMDB integrations
 Configuring ServiceNow discovery and the mid server in discovering and populating the ServiceNow CMDB
 Worked on CMDB and Asset management
 Performed Data migration to import data from other applications and external databases
 Worked on Virtual Management created custom flow topics

2019-02 - 2019-12
Servicenow Developer
Wipro LTD, Hyderabad, Telangana
Client: State Street Corporation
 Worked on User Migration Automation by using servicenow where users will
be migrated from their legacy to target environment
 Communicated users by using email notifications till the end of
decommission
 Deployed first version of user migration
 Followed Agile process and maintained documentation accordingly.
 Worked on Scripted REST API's and stored response from third part tool in Servicenow database
 Analyzed Complex JSON data received from external server and stored in serviceNow database

2017-09 - 2019-02
Servicenow Developer
Abhra Inc, Hyderabad, Telangana
Client : Abhra Inc (Internal Project)
 Timesheet is an application used by employees in a firm to fill the working
Hours in a day sothat employees can be tracked
 Created Scoped Application for Timesheet both in Desktop and Mobile
versions

 Created Modules, Tables and maintained relationships between tables.Developed UI Policies, Data policies , UI Actions, ACL's, Client Scripts, script includes, Business Rules, transform maps and m2m Relationships
 Designed Architecture and Functionality for both Desktop and Mobile versions
 Desktop version application has been launched inServicenowstore
 Created and maintained technical documentation and process map on components, bug fixes
 Gave a knowledge session to the client and the team members about the functionality.
2016-12 - 2017-09
Servicenow Developer
Abhra Inc, Hyderabad, Telangana
Client: BJ's
 Worked on end to end software license life cycle by implementing SAM on
servicenow
 Created reports and Dashboards
 Loaded data using Transform maps
 Created custom software models,products,licence metrics
 Involved in Upgrade activities
 Created and maintained technical documentation and process map on components, bug fixes
 Gave a knowledge session to the client and the team members about the functionality
2015-02 - 2017-01
ServiceNow Administrator
Mindtree, Bangalore, Karnataka
Client: Deutsche Bank
 Developed Service Catalog items, Order guides, record producer, Variable
Sets, UI Policies, Data policies , UI Actions, ACL's, Client Scripts, script
includes, Business Rules, transform maps and Web services
 Gathered and analyzed requirements
 Coding and review findings as per the best practices of Service Now
 Onsite - offshore communication and co-ordination
 Created and maintained technical documentation and process map on components, bug fixes
 Gave a knowledge session to the client and the team members about the functionality
 Update set capturing and moving customizations to different instances
 Played key role in ServiceNow Platform Operations by maintaining deadlines without breaching SLAs.
 We followed Agile process and sprint planning to streamline the flow of tickets

Education
2010-07 - 2014-07
Bachelor of Technology
Sreenidhi Institute of Science And Technology Affiliated To JNTU - Hyderabad
Languages
English, Hindi, Telugu
Certifications
2022-02 Certified System Administrator
2022-03 CIS- Discovery, CIS -SAM
2021-12 CMDB Micro Certification
Accomplishments
 Received Bravo award from client for the best performance in Wellmed
Project
 Manager recognized me as a Star Performer for delivering the project in the
given timeline in Wipro
 Received “Hats Off” Award from Mindtree Limited for delivering more tickets.