Venkatesh – 6+ Years – Sr. Software Engineer

PROFESSIONAL SUMMARY

 6+ years of technically diversified IT experience and expertise in Atlassian
Tools.
 A team player experienced in application support, problem escalation and
resolution in fast paced investment bank and financial service environment.
 Performed application and system administration tasks including data
backups.
 Expert in Jira project setup including Custom field configurations, Screens,
Permission schemes and Notification schemes.
 Test new versions of the tools and plug-ins to ensure compatibility during
upgrade.
 Integration of JIRA with Confluence and other 3rd party tools using plug-ins.
 Assisting users on JQL filters, Dashboards and Gadgets.
 Monitoring the Jira space issues, check the nodes run process.
 Responsible for working on a queue of JIRA tickets to address system issues,
user requests etc. on a daily, basis.
 Ability to work in round the clock shifts.
 Quick learner with ability to grasp new technologies with ease and comfort.
 Have good knowledge in third party plug-in like JSU, Adaptive Script Runner,
Dynamics Forms for Jira, Automation lite for Jira, Email This Issue.. etc.




SKILLS


Atlassian tools : JIRA, Service Desk, Confluence,
Operating System : Linux, MS Excel, Windows 7/10
Databases : SQL Server, Oracle 10g/11i
Version Control tools : Subversion (SVN), Fisheye, Crucible, Bit bucket,
Other tool : Service Now, SAP BO.



Work History




 Working as Sr.Software Engineer in Nine Hertz from AUG 2019 to Present
 Worked as Support Engineer from FEB 2017 to JUNE 2019.

PROJECTS

1) Role : Jira Administrator
Project : American Credit Acceptance
Environment : Atlassian Jira, Confluence, Jira Service Desk
Duration : Aug 2019 to Present

Responsibilities
 Currently working as Atlassian Systems Administrator handling JIRA Software,
Confluence, and Jira Service Desk.
 Performed migrations from server to Cloud using Atlassian cloud migration
app.
 Monitor the applications – Presentation and middleware layers, application
servers and database, schedule tasks, health checks, reporting.
 Incident troubleshooting, communicate status to the end users, prevent future
occurrences.
 Supporting complex Atlassian environments and have experience with
integrating Atlassian tools with other internal & external systems.
 Addressed user questions and develop training as needed, worked on incoming
questions and inquiries related to JIRA applications.
 Trouble shooting Jira user issues, providing the solutions and resolving them
based on SLA.
 Installing Jira in different environments like Linux, windows.
 Creation of new Jira default Projects and customized complex projects.
 Responsible for creating new users and groups in Jira.
 Configuring Issue Types for the Jira Projects, Managing Issue type screens.
 Responsible for creation of customized workflows and adding post functions
when required.
 Responsible for configuring custom fields for the requested issues types in the
Jira projects.
 Importing issues from other environments such as from CVS files and Bugzilla
to Jira Projects.
 Responding to incoming requests and inquiries for new tools and workflow
procedures.
 Provided technical assistance for work administration of users, related
modifications and archival of projects.
 Creating Project permission schemes and providing required permissions
based on the requests.
 Configuring Notification scheme and adding requested people to be notified for
Issue events.



 Reported performance related issues to management by analysis and tracking
of existing systems.
 Prepared projects, dashboards, reports and questions for all JIRA related
services.
 Re-indexing the Jira instance and Restarting Jira when required.
 Created customized Versions/ Components for all projects.
 Provided documentation of customer JIRA terms, standard practices, and
implementation and weekly status reports.
 Installed and managed plug-ins for JIRA and Confluence in production
environment.
 Worked on integrating JIRA with Confluence, Fisheye, and Crucible.

2) Role : Jira Administrator
Project : HCL-BNPP Project
Environment : Atlassian Jira, Confluence, Fisheye, Crucible, Bit-
bucket
Duration : Feb 2017 to Jun 2019.

Responsibilities:

 Worked as Atlassian Systems Administrator handling JIRA, Confluence, Fisheye
& Crucible, and Bit bucket.
 Creation of new Jira Projects
 Responsible for creating new users and groups in Jira
 Configuring Issue Types for the Jira Projects.
 Managing Issue type screens
 Responsible for creation of custom workflows and adding post functions when
required.
 Responsible for configuring custom fields for the requested issues types in the
Jira projects
 Trouble shooting Jira user issues
 Ensure all servers are maintained and running optimally.
 Worked on service level tickets in priorities with in SLA.
 Provide day-to-day Assistance to systems' users
 Performing Software upgrade and installing new software’s and plug ins.

Education Qualification

 Completed B.Tech