Vandana - MS Dynamics CRM Certified Consultant

Professional Summary:

• MCT and Microsoft Certified Professional (Customization & Configuration) offering 6+ years of experience in Microsoft Dynamics CRM (Technical and Functional) with implementation expertise of Sales, Service and Marketing and Power Platform apps.
• Expertise on working with customer's business and management teams; understanding their strategy and identifying their business processes & requirements.
• Providing recommendations and implementing modules to meet business demands in a cost-effective manner.
• Involvement in project release planning, scope & deadlines discussions, release user story planning, assignment, and delivery & project release status update.

Skills:

• Modules Worked on: Sales, Marketing, Customer Service and Power Platform
• Plugin, Workflows, Security Roles, Web Resources, Web Service
• Add On: LinkedIn Sales Navigator; Gamification for Sales; Customer Insights; Sales Relationship assistant
• Developed and deployed SQL server technologies: SSRS and SSIS
• Proficient in utilizing ASP.Net, C#, JavaScript Skilled in RDBMS using SQL, MySQL
• Knowledge of source control management technologies namely: Team Foundation Server and Subversion
• Agile development practices involving: Continuous integration and Test-driven development

Education:

• Master of Computer Applications (MCA) - 77.00 %
• Software Engineering - 70.00 %
• Bachelor of Science - CS - 62 %
• HSC - Higher Secondary School Certificate - 76 %
• SSC - Secondary School Certificate - 85 %

Certifications and Courses:

• PL – 600: Power Platform Solution Architect Expert
• PL – 400: Power Platform Developer Associate
• PL – 200: Power Platform Functional Consultant AssociatePL – 100: Power Platform app Maker Associate
• MB – 600: Microsoft Dynamics 365 + Power Platform Solution Architect
• MB – 210: Microsoft Dynamics 365 for Sales
• MB – 220: Microsoft Dynamics 365 for Marketing
• MB – 230: Microsoft Dynamics 365 for Service
• AZ – 900: Azure Fundamentals
• DP – 900: Azure Data Fundamentals
• MB2 – 716: Microsoft Dynamics Customization and Configuration
• MB2 – 717: Microsoft Dynamics CRM for Sales
• MB2 – 712: Microsoft Dynamics CRM 2016 Customization and Configuration
• MS-CIT Certificate Course in Information Technology
• Dale Carnegie Training on Communication & People Skills

Project Details:

Hexaware –

• 1. Lead Engineer for a Middle Eastern International Bank; Implementing Sales, Service and Marketing Apps
  2. Part of the CXT team and participating in MS Incubathons and Demo projects for Pre-Sales Team.

Linedata –

• 1. Product owner and part of the global technology management team.
  2. Manage and oversee development, enhancement & administration of CRM system and related applications such as configured Power Apps, Power BI, Microsoft Teams, SharePoint
  3. Assessing organisation requirements and architecting solutions.

Indiabulls

• • 1. Customization and Configuration in MS D365
    2. Creation of Custom Apps
    3. Configuring multiple level TAT using SLA’s
    4. Designed complete On-Boarding Architecture in CRM
    5. Completed On-Boarding process implementation in CRM
    6. Multiple Third-Party Vendor Integration
    7. MS Partner Portal configuration with exposure to Web Pages, Web Forms, Web Templates, Entity Forms, Entity Lists.
    8. Duplicating CRM experience for Portal users
    9. Worked closely with Microsoft R&D team to resolve issues encountered.

AXIS AMC

• • 1. Implemented two complete modules of MS CRM: Configuration and Customization
    2. Integration with third party vendors for extension of services.
    3. Developed Web Services and Web Resources for integration of external services
    4. CTI Integration to smooth the Sales process
    5. Implemented Customer Feedback System using SMS services of vendors
    6. Managed solution movement across different instances
    7. Provided post-production maintenance and support
       1. Visited client location for meetings and requirement understanding

KOTAK

• • 1. CTI Integration
    2. Configuration and Customization of Service Module
    3. Integration with multiple external applications from service providers
       1. Worked on CR’s - Built Custom Web Pages to host in CRM system.

RBL Bank

• • 1. Customization and Configuration for Customer Service in MS D365
    2. Implemented custom JavaScript and workflows

ENAM Securities

• • 1. Configuration and Customization of Sales and Service Modules in MS D365
    2. Configured TAT using SLAs for custom Entities
    3. Multiple BPF and Dynamic BPF change setup as per business conditions.

Aditya Birla Capital

• • • 1. Worked on changes after version upgrade, Plugin and JavaScript maintenance