Organization – 1 Assistant Manager (Jan 2008 – Aug 2022)

Project – 1

Responsibilities -
 

• Configuring and Maintaining Portals:Customized and configured Salesforce portals, including Returns Portal and Reporting Portal, to meet specific business needs and enhance user experience.

 

• Internal Users Collaboration:Collaborated with internal users, gathering requirements, strategizing, and planning projects to align with organizational goals.

 

• Analytics and Reporting Solutions:Utilized analytics tools to understand business logic and provided solutions through insightful reporting, addressing organizational needs.

 

• Service Cloud Case Management:Managed Service Cloud, captured cases from the company's website and customer emails, ensuring efficient case handling and resolution.

 

• Advanced Formula Fields and Process Automation:Created advanced and complex formula fields to meet specific business requirements. Implemented process automation using tools like Process Builder for workflow streamlining.

 

• Sharing and Security Rules:Designed and implemented sharing rules to control data access and maintain security. Configured record-level and field-level security settings in alignment with organizational roles and hierarchies.

 

• Integration with External Tools:Integrated Salesforce with external tools, leveraging capabilities of force.com Changeset for streamlined development, testing, and deployment processes.

 

• Continuous Training and Adoption Initiatives:Conducted continuous training sessions for both new and existing users, ensuring high adoption rates and continually seeking ways to enhance the end-user experience.

 

• Advanced Data Manipulation:Utilized Demand Tools for advanced data manipulation tasks, including matching, deduplication, and report generation for enhanced data quality.

 

• Salesforce Templates and Attachments:Organized and managed Salesforce templates and attachments, contributing to effective communication and documentation practices.

 

• Advanced Technical Support:Answered technical questions, solved complex technical problems, and suggested appropriate workarounds related to supported Salesforce applications.