RESUME

 

 

Gaddala.SWAPNA

 

 

 

Business Analyst – Team Leader – Application support L1 and L2

 

 

 

 

Experienced 10+ Years in difference accepts Lead Business Analyst with a demonstrated history of working in the information technology and services industry. Working on technologies like Windows and Banking domain (Finacle Software) Experience of working in different states across India on Finacle 7x and 10X application support.  Excellent in analysing, problem solving, communication and leadership skills.

Knowledge in implementing optimized code to meet performance and scalability of product using database, Strength to deliver the best is to think in terms of customer perspective.

Excellent communications skills, ability to learn quickly, adapt and a good team player.

 

Having knowledge on finacle infra, installation part able to handle environment issues , service issue hands-on experience on EOD BOD services, application and technical support L1 and L2.

 

Worked independently and in a group.

 

PROJECTS  AND  TECHNICAL SKILLS   :-

Having good knowledge on Finacle 10.2.18 worked for different bank projects Andhra bank, Axis bank, Uco RRB, DSB bank, Infosys Techonline ticketing tool (for middle east banks). Can handle backend and front end technical issues with the help of SQL , UNIX. Able to understand Agile methodology and having experience in handling Business Analyst role and responsibilities. Worked for all  bank core modules CASA, DEPOSITS, TRADE FINANCE, EOD BOD, LOANS.  

 

Working with Miscot system Pvt Ltd as a Sr.Application support engineer May 2023 to Feb 2024.

 

 

 

worked with Confidential as a Technical lead (Axis Bank project)2022 to Jan 2023

 

Supporting on Finacle Trade finance module as a Technical lead supporting axis Bank employees on day to day issues and resloving using SQL and UNIX.

 

Confidential as a Consultant (jan 2021 to Dec 2021)

 

Roles and Responsibilities

 

Monitoring EOD BOD batch jobs for different countries using customised dash boards, Tivoli etc

 

Confidential as a Technical support L2 (May 2019 to jan 2021)

 

  Technical support L2 Duties and Responsibilities

 

Handling the technical and functional core issues from the Banks which are using Finacle product.

 

Resolving issues from the Data Centre and Service outlet of banks during EOD/BOD activities by analysing source code.

 

Analysing and resolving the issues by deciphering the source code. Providing the solution ASAP depending on the severity level.

 

 

 

Professional Work Experience

 

 

Business Analyst

 

Application support Engineer L1

 

UCO RRB (WIPRO)

 

2016-2019

 

Andhra Bank (H.P) project)

 

2012-2016

 

Assistance Desk Officer

 

Axis sales and Securities

 

2011-2012

 

Project roles and Responsibilities

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Project Description:

         Business Analysis experience in the IT and Financial Services industries; expertise in full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, go-live assistance till post implementation support. Product Support for CBS (Core Banking Solutions) Branches for UCO Bank RRB.Participated in manual testing in UAT server for CASA, Deposits & Loan module. Support in FINACLE SOFTWARE 10x in all Bank Users .Involving day to day Banking Operations,