SIDHARTHA

Work Experience Summary:

 

• Having Total 4.2 years of IT experience with 3 years 6months of experience into ServiceNow Administration and Development with ITSM, CSM and Integration.
• Experience in Implementation of ITSM modules like Incident Management, Problem Management, Change Management, Knowledge Management and Service Catalog Management.
• Experience in Creation of Catalog items, Record producers and Order guide.
• Good knowledge on Designing Workflows to Automate the Business process using Servicenow.
• Good interaction with managers, and team members to coordinate tasks and strong commitment to work.
• Experience on working with Email notifications (Outbound & Inbound), Inbound Email Actions, Reports and Dashboards.
• Working with Scheduled jobs.
• Experience in using Agile Methodology.
• Experience on Service Level Agreements (SLA).
• Managing Servicenow data using Import sets using Transform maps.
• Experience in using Servicenow utilities such as Client scripts, Business rules, UI Policies, Data Policies, UI Actions, Script includes.
• Interacting with Customer’s business and technical teams to understand the Business requirements and translate them to technical solutions.

 

 

Professional Experience:

Working as a ServiceNow Developer.

 

Technical Skills:

• • Application            – ITSM, CSM and Integration.
  • Scripting language – JavaScript
  • Web language        – HTML, CSS

 

 

Certification:

 

 

• Certified System Administrator-CSA

 

Educational Qualification:

 

 

Education

Institution

Year of Passing

Bsc (Computer Science)

Kakatiya University

2013

Intermediate (10+2)

Chaitanya Jr College

2010

SSC

Sri Laxmi SM High School

2008

 

Project #1

 

Project                             : Intelgica

Client                               : Intelgica

Designation                      : Software Engineer

Team Size                          6

Role                                 : ServiceNow Developer and admin.

 

Project Description:

 

In this project we have developed the Incident management, Service catalog development, Worked on the enhancements on the platform level in the agile methodology.

 

Roles & Responsibilities:

 

• Using Transform maps to import Data.
• Worked on incident, problem, change management configurations.
• Worked on Ui policies, Client scripts in order to implement the configurations.
• Gathering Requirements from client creating catalog items.
• Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement.
• Using Workflow Editor for creating workflows.
• Worked with Update Set to move the Configurations from developer environment to Testing environment.
• Worked on creation and maintenance of Scheduled Jobs.
• Customizing the Forms, Lists based on the Business Requirement.
• Manage the data with Tables, Import Sets & Update Sets.
• Define Service Level Agreements SLAs, Notifications & Reports.
• Experience in working