Sathya


Profile Summary

Working as a Senior Service-now Developer and Technical Lead for Multiple Projects

• Has an overall IT experience of 13 years in Tool Support and Development.
• Currently Working as a Senior Software Developer and Lead.
• Worked in BMC Remedy and Alarm Point for 1 Year.
• Working in Service-now for more than 10 Years.
• Experience in ITSM Implementation.
• Working on the implementation of CSM, ITBM and Contract Management Application.
• Working on Multiple Integration using IntegrationHub,Data Sources and REST Integration.
• Implemented Workflow for Service Catalog and SLA.
• Working on Non-BAU and BAU Stories and promoting them to the Prod on the given Sprint
• Worked on Plug-in Activation for Service Desk Call and the Enhancement to the new call form.
• Worked on the Asset Automation and Product Catalog automation.
• Also as an Incident Lead, Communicating with BA for Incident Stories and fixing it.
• Experience in working with multi-instance environments (Development, UAT, and Production) and
Using Update Set for moving changes from one instance to other.
• Thorough knowledge of client and server side (business rules) scripting, customized UI actions and
• UI/Data Policies, UI scripts, UI Macros.
• Worked in PA Indicators, Breakdowns and Jobs.
• Strong understanding of roles, security access controls, Service Catalog, Database view.
• Strong experience in Email-notifications and schedule Jobs.
• Ability to support all Kind of Incidents management, Change Management, Problem Management.
• Ability to Support CMDB.
• Identify and resolve technical issues/problems in all the modules.
• Knowledge in ITIL concepts.
• Strong problem solving and analytical skills.
• Detail-oriented, customer-focused service approach. Excellent written, communication and people
skills.
• Worked in testing tool Spira(importing and exporting test cases, releases, Requirements, user
management) and hands-on experience in Manual testing.
• Knowledge in SDLC Standards.


Awards and Certifications

• BRAVO award from Clients.
• Got Excellence and Fast hand award from Clients for Asset Automation.
• Certified in ITIL Version 3 Foundation Certificate EX0-101.
• Certified Service-Now Admin.


Skills Sets

Skill Name Version Description
Remedy 7.x AR System Server,SRM, Help Desk, and
ChangeManagement


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Service-Now Calgary CA6 to Madrid ITSM, CMDB, ITAM, ITOM, PPM, PA, ITBM
and REST Integrations.



Project Experience

Project #1: BMC Remedy [May/2012 – Aug/2013]

Client
Applied Materials Inc.
Project
ITSM 7.6.01
Industry
Electronics & Communication
Location
Hyderabad &Bangalore
Role
Remedy Developer & Administrator
Platform ARS 7.5, Unix Server, SQL Server 2005
Integrations & Key
Technological
Challenges
Understanding the existing workflows and enhancing or
correcting them as per the functional requirements.
Administrator and Maintenance activities for the Remedy
tool.
Project
Responsibility

• Understanding the requirement and Implementing of
Enhancements per requirements.
• Fixing IM, CM issues.
• Status reporting to the Customer.

Project #2: Service Now [Aug/2013-July/2015]

Client
Applied Materials Inc.
Project
Service-Now Calgary CA 6, eureka, Fuji
Industry
Electronics & Communication
Location
Bangalore
Role
Service-Now Administrator
Platform Core Functionality Platform
Integrations & Key
Technological
Challenges
• Support in Incident Management, Stories, Change Management,
Problem Management, Knowledge Management.
• Creating and maintaining Service Catalog and creating a workflow
for the Catalog.
• Creating SLA as per the Time Measurements and support.
• Supporting all the modules.
• Creating Data policies, Business scripts, Client Scripts, UI Policy, UI
Actions.
• CMDB Management.
• Reports & Schedule Jobs.
• Creating modules and application.
• Creating Transform for importing into the particular table.
• Assignment Rules.
• Worked on Discovery and Orchestration.
• Worked on Con