Education & Technical Expertise:
Big picture thinker / tactical implementer of enterprise-grade architectural solutions.

Education    MCA in year 2011
Management tools    Service Now, Service Portal,HRSD, ITSM/ITSM pro, ITBM,ITSM,ITOM, HAM SAM,
Integration with Third Party,GRC,SecOps, PowerShell Orchestration,Predictive Intelligence AI
Certifications & Training    
ITIL v3, Service now Admin,Servicenow Implementation Boot camp,
Area of Expertise    Development, Implementation, Strategy, Consulting

Professional Summary:
    Highlighting 12.5+ years of vast expertise as a Software Developer and technical expert who can implement and build solutions for a wide range of clients. Particularly notable in ServiceNow, with an exceptional 9-year mastery of critical modules such as HRSD, ITSM, Third party Integration,Custom apps, SecOps, GRC, and Service Portal

    Proficient in leveraging the ServiceNow platform to design and customize service portals that enhance customer satisfaction and
drive operational efficiency. Demonstrated expertise in front-end development, UX/UI design, and seamless integration of business processes into intuitive and dynamic Service Portals.
    Good work ethics with excellent communication and interpersonal skills.
    Extensive experience in building responsive and interactive Service Portals using ServiceNow's Service Portal Designer, ensuring seamless access to services and information for end-users.
    Proficient in creating custom widgets and components for Service Portals, tailoring functionalities to match specific business requirements and improve portal performance.
    Process development Incident, Problem, Change Management Process implementation for client s
    Refining and Reconciliation Handling of CMDB.
    Gathering business requirement from client mold in to technical aspects.
    Ability to work well. In both a team environment and individual environment.
    Knowledge of SQL server queries.
    Implement Incident Management, Request Management, Change Management.
    Experience of CA IT Asset management implementation (gathering requirements, architecture, configuring tool/customization, implementation, support)
    Sql Maintenance and Backup, Restoration, Replication.
    JavaScript framework, HTML, CSS, JQuery.
    Worked on HRSD Module Implementation, COE, HR Services, Templates, Flow Designer, Tasks ,HR Service portal
    Proficient in managing HR processes and workflows through ServiceNow platform
 
    Implemented and customized HR ServiceNow COE to streamline HR processes includes on- boarding
    Developed and maintained HR ServiceNow workflows, including automation of routine tasks
    Change Management: Excellent knowledge on setting up the Change Management along with advanced customization.
    Experience in IT Service Management (ITSM) including design, development, testing and implementation of the projects.
    Hands on experience on various ServiceNow Modules like Service Catalog, Incident, Problem, Change Management, SCRUM, Configuration Management Database, Asset, Knowledge, Release ,Content Management, SLA, ACL’s, Reporting and Integration with Web Services.
    Working experience of various phases of SDLC such as Planning, Requirement Analysis, Design,Development,Testing
    Go-live and Support.
    Understanding of IT Service Management (ITSM) and the ITIL business process.
    Created UI pages to use the Service Catalog, designed buttons context menus.
    Service catalog, Workflow Administration.
    Client sides Scripts, Glide API’s, Inbound email Actions, SNOW OOB implementations.
    Server Side Script’s Business Rule ,Script Include, Processors
    REST API, Table API’s ,SOAP web services
    Reports customization, Database views
        Configuration Management: setting up Configuration Management from scratch defining the CI classes and their relationships. Used JDBC and ODBC of Data Sources for setting up the configuration database in Service now.

Employment History 
SEP22 TO PRESENT, AV Info Solutions
    Onboard Publishers Microsoft, Adobe