Professional Summary

• Having 4+ Years of experience and 3+Years of experience with ServiceNow as both Developer and Administrator with CSM.
• Experience with ITIL & Scrum methodologies.
• Experience in development/customization of the core applications such as Incident Management, problem management, Change management, Knowledge Management, Service Catalog etc.
• Experience in Notifications, Events, Inbound & outbound emails, Reports, Workflows, Flow designer, SLA configurations, Schedule Jobs.
• Experience in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Experience on creation of Catalog items, record producers, user guide..
• Working on creation and customization of complex workflows and custom workflow activities.
• Experience on creation of Catalog items, record producers, user guide.
• Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc..,
• Design and implement new functionality using Business Rules, UI Policies, Access Lists etc
• Expertise on Service Catalog and Request Workflow Design and Configuration.
• Good Experience in Use of Mid server, web-services, email and other relevant technology.