RavindraBabu
ServiceNowDeveloper
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Having5.3yearsofprofessionalexperienceinsoftwaredevelopmentITSM&ITOMtoolslike
andServiceNowDevelopment.
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ExperienceonTechnicalimplementationofvariousServiceNowModulessuchasIncident
Management,ProblemManagement,ChangeManagementandCMDBaswell.
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RaisingHITicket&Co-ordinatingwithHITeamforfixingmajorBugs.
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ExpertiseindesigninganddevelopingCustomApplicationsinServicenow.
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ExpertiseindevelopingClientScripts,BusinessRules,UIpolicies,UIactions,ScriptInclude,
SLA,Importsets,ACLs.
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IhavebeeninvolvedinmyprojecthandlingvirtualagentswithNLU&liveagent
configurationbyusingagentworkspace.
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ConfiguredandHandsonexperienceinITAMindifferentscenariosforAssetManagement
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WorkedonJIRATicketsandcoordinatewithBusinessuserstogetsignofffromUAT
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WorkedonEmailScriptsandconfiguringcustomEmailNotifications.
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Hands-onexperienceinwebdevelopmentusingHTML,JavaScript,andCSS.
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ExtensivelyworkedonCMDBconfigurationsandenhancements.
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ConfiguredVirtualAgentplatformforprovidinguserassistancethrough
conversationswithinamessaginginterface.
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WholeVirtualAgentmodule&liveagentConfigurationswerehandled.
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AnalysesandmodifiesexistingWorkflows.
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ExpertiseincreatingnewUIPages,UIMacrosandHTML,CSS,Bootstrap.
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Strongcustomercentricapproachwithexcellentanalytical,coordination,communication,
presentation,leadershipskillsanddocumentation.
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TicketingTools:ServiceNow(Catalogconfiguration,IncidentManagement,Problem
Management,ChangeManagement)
Languages:HTML,CSS,JavaScript
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B.Tech(CSE)fromVEMUCollegeofEngineeringTechnology,Anantapur.
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WorkingasaSeniorSoftwareEngineerinBirlasoftIndiaPvtLtdfromFeb2018totilldate.
Project#1
Project:TheWaltDisneyHotstar
TeamSize:7
Role:ServiceNowDeveloper
Environment:IncidentManagement,ClientScripts,BusinessRules,CMDB.
Description:
TheWaltDisneyHotstarisanIndiansubscriptionvideoon-demandstreamingservice
operatedbyDisneyMediaandEntertainmentDistribution.MajorlyworkedonEnhancementsparts
onServicePortalandIncidentManagementandworkingonCreatingReportsonServicePortal
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whereendusersmustaccessandbeabletoseetheiropenIncidents,ClosedIncidentsandbased
ontheirCompanyOpen&ClosedIncidents.ApplyingACL'stogiveverylimitedaccessforEnd
Users.CreatingMenusinServicePortalforReportsandcustommenusaspertheclient
requirement.Communicatingwiththeclienttwiceinaweektoapresentationonwhichwe
developed.
Contributions:
•WorkedonUIPoliciesandUIActions.
•Creationofcatalogitemsandcatalogvariables.
•WholeVirtualAgentmodule&liveagentConfigurationswerehandled.
•Creatingnewusers,newgroupsandassigningrolestousers.
•Raisingaticketfromrecordproducersandcanabletoseealltheticketsinportal
•DesignandimplementnewfunctionalityusingBusinessRules,ClientScripts,UIPolicies,
EmailScripts,UIActions.
•Creating&ModifyingexistingReportstoshowforafewgroups.
•CloningtheExistingWidgetsandapplyingsomeenhancementsaspertheclient
Requirement
•ApplyingACLstogiveverylimitedaccessandgivingrolestothem.
•ServiceCatalogandRequestWorkflowDesignandConfiguration.
•AsperClientRequirementmodifiedvariousworkflowsforCMDBandotherchildtables.
•Documentationofchangesandnewdevelopmentastechnicalandfunctionalspecs.
•DesignandimplementnewfunctionalityusingBusinessRules,ClientScripts,UIPolicies,UI
Scripts,UIActions,UIPages,ScriptIncludes,andAccessControlLists.
•ServiceCatalogandRequestWorkflowDesignandConfiguration.
•DesigningtheContentManagementSystemforVarioussystemswhichinvolvedlayout,UI
pages,CSSandservicecatalogwork.
Project#2
Project:AXISCAPITAL
Role:ServiceNowDeveloper
Environment:IM,CM,PM,ServiceCatalog,ITOM.
TeamSize:6
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Description:
AXISCAPITALisaInsuranceprojectwhichcanhandletheendusersextractingtheir
timeperiodoftheircontract,Implementingafewcustomcontractorsaspertherequirement.
HandlingtheticketsofINC’sandServicerequestsforuserssupport.Communicatingwithendusers
andtheirissueswhichtheycangetwhileraisingrequestsandaccessrelatedthings.Implementing
everycoupleoftabsandtheirfunctionalitiesonCMSPortal.Extendingthecontractperiodsfor
recertificationpurposes.MostofthetimesworkedontheBugdetectingandfixingtheIssuesand
CoordinatingwiththeHITeamforsolutionsandupdatingtotheclients
Contributions:
•WorkingwithandfunctionalrequirementswithinServiceNowforCMS,Catalog
Management,Incident.
•Givingaccesstousersfortheirrequestsandgettingapprovalfromtheirmanagers.
•WorkedonBusinessrules,UIPolicies,ClientScripts&Backgroundscripts.
•Workedonraisingchangerequestsforweeklyreleases&ECR.
•CoordinatingwiththeHITeamforfindingsolutionswithISTtimingsandupdatingtothe
clients
•WorkedondatauploadsusingImportsetsandgettinguniquedataforthatparticulartable.
•Documentationofchangesandnewdevelopmentastechnicalandfunctionalspecs.
•DesignandimplementnewfunctionalityusingBusinessRules,ClientScripts,UIPolicies,UI
Scripts,UIActions,UIPages,ScriptIncludes,andAccessControlLists.
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