Resource Name:

Designation: Sr. ServiceNow Developer & Administrator

Profile Synopsys

• 4 years of working experience in ServiceNow as Admin & Developer
• Good Knowledge and understanding of ITIL Process.
• Experienced in ITSM and have knowledge of Incident Management, Problem Management, Change Management.
• Managing Data with Tables, Import set and Update set.
• Experienced in working with UI Policies, Client Scripts, UI Actions, Business Rules, Script Include, and Access Control Lists.
• Experience in Catalog items and Record producers, Dashboards, Database views, and Reports among the various projects.
• Workflows can be created and modified as needed, Implementing new workflow activities and approvals. Technical understanding of how records are generated from workflows.
• Worked in Knowledge Base, Dashboard, Reporting and Service Catalog.
• Worked on the Email Notification system.
• Technical knowledge on Upgradation and Migration between Instances.
• Integration with 3rd party tools.

Work Experience

Project work

Project 1 (ITSM)

Tools

ServiceNow

Roles &

Responsibility

• Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.
• Providing support during the UAT process and post production deployment.
• Creation of catalog Items with Variables and Variable sets.
• Gathering requirements to work on the development and customization.
• Created SLA, Assignment Rule, Notification, Usergroups.
• Used Script include and Business Rule using Glide Records.
• Used UI Policy and client script to make client side changes.
• Used Import Set, Update Set and Transform Map to manage data.
• Managed Custom Notifications in ServiceNow.
• Deployment of development in production Instance

Project Name

Project 2 (ITSM)

Tools

ServiceNow

Roles &

Responsibility

• Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.
• Used Transform Maps to import Data to Configuration Management in Servicenow.
• Maintaining product Catalog to import the configuration item records in ServiceNow.
• Validating Form and Table level using UI Policies.
• Participated in Integration to pull in the users from Active Directory.
• Creating Business Rules for customizing the tool in Servicenow.
• Used Script include and Business Rule using Glide Records.
• Used UI Policy and client script to make client side changes.
• Worked with Notification in ServiceNow.