R. Raja                                                                                         

 

 

Professional Experience & Summary

• Overall 7 years of experience in which 4.5 years of experience in ServiceNow platform as an Administrator and Developer.
• Experience in implementation of ITSM modules such as Incident Management, Problem Management, Change Management, Knowledge Management and Service Request Management.
• Good hands-on experience in using ServiceNow utilities such as Business rules, Client scripts, Script Include, UI Policies, UI Actions and Data policies.
• I Have Experience on Glide AJAX, Java Script, HTML and XML.
• Experience on creation of Service Catalog, Order Guides and Record Producers in Service Now.
• Experience on Handling Users, Groups and Roles.
• Experience in Workflows, SLAs, Import Sets and Update Sets.
• Worked on Scheduled jobs, transform maps.
• Developed and Designing forms and enhancements as per customer requirement.
• Created views and modules to meet client requirements.
• Experience in Service Level Management (SLAs).
•  I have Knowledge on Service Portal.
•  I have Knowledge on Domain separation
• Handled and created Email Notifications, Notification Templates & Reports.
• Experience in analysis existing Access Control Lists and creating new ACLs.
• Good knowledge on designing Workflows to automate the Business Process using Service Now
• Good debugging skills in issue identification and fixing.
• Experience on Web Services Integrations such REST APIs.
• Experience on REST Functions and Scripted REST APIs, Glide Record, Glide Ajax, Glide System, Glide Form, GlideDateTime API’s.
• Documentation – Documentation activities such as preparation of User manual of developed module.
• Development and Testing – Responsible for all development and testing activities

 

Skill Set

 

Primary Skill: ServiceNow, ITSM, Scripting

Programming languages:  Java Script.

Web designing tools: HTML, CSS.

           

Organisation Details

 

• Currently working with Confidential from June 2022 to till date, Hyderabad.
• Worked as Software engineer at Confidential from Sept-2017  to June 2022.

 

 

 

 

 

Education Details

 

• B. Tech (Electronics and Communication Engineering) From JNTU K (Affiliated) – 2015

 

Certification:

 

Certified System Administrator (CSA) -22876884

Flow Designer Micro certification

 

Projects:

 

Client: Haleon

Technologies used: service now scripting

Team size: 6

Term served: June 2022 – Present

 

Details: Haleon is a British multinational consumer healthcare company with headquartered in Weybridge, England. It is one of the largest consumer healthcare businesses in the