EXPERTISE SUMMARY

• Overall 4+ years of experience in IT and ServiceNow experience as developer and administrator.
• Having experience in implementation of ITSM Applications like Incident management, Problem management, Change management, Knowledge management and Service catalogs.
• Good knowledge and understanding of the ITIL/ ITSM process.
• Experience in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Good experience into ServiceNow security
• Worked on CSM (Customer service management) enabling the roles to business customers.
• Limited Work experience with HRSD and GRC.
• Hands on with CMDB and knowledge on CMDB CI relations and importing the data
• Handling the clients with Requirements, Solutions and knowledge sharing in Service Now.
• ACLs - Worked on providing table and field level security by Access Controls (ACLs) based on roles, conditions and custom script.
• Workflows - Created Workflows to automate process based on business needs.
• Created custom tables and performed loading the data using Import sets and Transform map.
• Update set Migration - Deployed update sets to production instance from Sub production instance.
• Managing Service now data using Import sets and transform maps.
• Created Email notifications in service now.
• Service catalog creation to fulfil different Business requirements.
• Good debugging skills in issue identification and fixing.
• Experience working with Client Side and Server-Side Scripting, UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes.
• Worked on integrations with other third-party systems.
• Worked on Integrations i.e, Rest API and Soap 
• Experience on creation of Catalog items, record producers, user guide.
• Working on creation and customization of complex workflows and custom workflow activities.