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Service Now Developer – 051 - Exp -10 years

Objective :
To learn, achieve, and to serve has been my motto in life. Thus, I look forward to utilizing my skills and
ability in a challenging and creative environment and thereby effectively contribute towards the goal of
the organization.

Professional Summary :

• Over 7 years of extensive experience as a Workday HCM Analyst and PeopleSoft Analyst, with a
strong background in web development and ServiceNow platform customization.
• Proficient in Workday HCM, including tenant level configurations, compensation setup, security
management, business process framework, and custom report creation.
• Experienced in ServiceNow implementations, specializing in ITSM modules, GRC & Security
Operations, HRSD, HAM, and integrations with various systems using REST and SOAP web
services.
• Demonstrated expertise in asset management, compliance, and environmental tracking projects,
with significant contributions to ESG and IRM implementations.
• Strong coding and scripting skills, including JavaScript, jQuery, Ajax, and creating custom
functionalities using business rules, client scripts, and UI builder in ServiceNow.
• Adept at collaborating with cross-functional teams to gather requirements, design processes, and
ensure seamless integrations, with a proven track record of successful end-to-end project
implementations.
• Holds multiple certifications, including CSA, Flow Designer, ATF, and CIS, showcasing a
commitment to continuous learning and staying updated with industry best practices.

Skills & Technologies

Web Development HTML, CSS, Bootstrap
ServiceNow SLA, Workflow, Flow Designer, UI Builder, Business Rules,
Script Include, Background Script, Client Script,
Integrations, GRC & Security Operations, HRSD, HAM
(Hardware Asset Management), Virtual Agent, ITSM
Modules (Incident, Problem, Change Management)
Programming/Scripting JavaScript, jQuery, Ajax, CSS/HTML, Web services/APIs
Integrations REST, SOAP, LDAP, SAP, uCMDB, Azure Active Directory,
Workday, Mulesoft, HPIOS
Reporting/Analytics Power BI, Seaborn, Grafana, SQL, R, Pandas (Python
libraries)



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Professional Experience:

Providian Global Solutions - Senior Software Engineer - Dec 2022 – Present
Responsibilities:
• Implemented asset management with ESG (Environmental, Social, and Governance) tracking CO2
and costs of assets.
• Worked on HAM-related catalogs, and process differentiations between PO and Consumables.
• Custom report creation on ServiceNow Portal using UI builder in agent workspace.
• Implemented LDAP integration, REST web services, and HRSD module customization.
• Worked on BCM (Business Continuity Management) implementation and IRM (separate from GRC
core).

IT Industry - Consultant - Mar 2022 – Dec 2022
Responsibilities:
• Implemented CI Whitelisting process for CMDB records.
• Worked on customization of CMDB module and integrations with SAP and Azure Active Directory.
• Worked on GRC module customizations and PoC on ESG and ITSM module optimizations.

IT Industry - Consultant - May 2021 – Mar 2022
Responsibilities:
• Worked with request and incident management teams.
• Implemented GRC module and integrations, and worked on security incident response.
• Customizations of Virtual Agent and integrations using integration hub.

IT Industry – Service Now Developer - Sept 2019 – May 2021
Responsibilities:
• Worked on ITSM modules, customizations, and ServiceNow portal development.
• Implemented integrations and worked as UI/UX developer for ServiceNow projects.
• Created service catalog forms and major catalogs processes.

IT Industry - Analyst - May 2018 – Sept 2019
Responsibilities:
• Involved in requirement gathering, analysis, and implementation of Major Incident Module.
• Worked on web development projects for clients using Angular JS and PHP.
• Experience with relational databases, data mining, and data visualization tools.

Education :
Bachelors of Technology in Computer Science


I hereby solemnly declare that the above-written statements given by me are true and correct to the best
of my knowledge.



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