Rahul
MS CRM Technical Consultant

Career Objective
I am looking for an opportunity in a reputed organization which will help me deliver my best and upgrade
my skills in engineering and meet the demands of the organization.

Professional Summary

❖ Total Experience of around 8 years with rich & extensive exposure on MS CRM Implementation,
CE (Customer Engagement), Development, Testing, Documentation with Support & Maintenance.
❖ Good experience on Sales, Service, Marketing and PSA Modules.
❖ Development experience on Plug-ins, Workflows, Javascript, C#.
❖ Well acquainted with Software Development Life Cycle.

Functional Skills

❖ Good experience in Sales, Marketing, and Service Modules.
❖ Hands-on experience with MS CRM 2016 and Dynamics365 working with Utilities-based
organizations.
❖ Hands-on experience in Project Service Automation (PSA) and configuration with MSCRM.

Technical Skills

❖ Having hands on experience in SSRS reports, FetchXML, Ribbon workbench.
❖ Strong knowledge on OOPS Concepts and their implementation.
❖ Custom HTML, CSS Web Pages, REST Services, and Javascript Validation on forms.
❖ Plugins, Actions, and Custom Workflows.

SKILL SET

Technology .Net, Microsoft CRM Dynamics 365, 2016
Programming Languages C#
Web Technology HTML5, JavaScript, CSS, FetchXML
Databases SQL Server, MySQL
Development Tools/ IDE’S Visual Studio 2012/2015 .Net Framework 3.5/4.0/4.5
Operating Systems MS Windows
Web Servers Microsoft Internet Information Server
Data Tools SSRS



PROJECT DETAILS:
Role : Senior Software Engineer
MS CRM Techincal consultant for the clients
Duration : September-2022 to Present
Project :1




Responsibilities:

❖ Handling ongoing projects and resolving the ongoing issues and CRs.
❖ Implementation of ongoing integration and maintaining the data in the CRM which is pushed from
3
rd
party systems.
❖ Maintaining the server side deployment and configuration on the client location.
Project:2
Role : Associate Consultant Duration : September-2019 to Sep 2022
MS CRM Implementation of Deutsche Telekom.
Responsibilities:
❖ Attending calls with clients on regular basis.
❖ Gather information and requirement analysis.
❖ Develop Plugins, workflows and configure, customize the CRM system as per the needs of the
business.Help junior developers in development related tasks and help them to rectify existing issues
Project:3
MS CRM Dynamics 365 Application Technical support.

Role : Technical Support Duration : November-2018 to August-2019

Responsibilities:

❖ Attending Calls and handling mails regarding concerns faced by the users.
❖ Providing technical assistance to the customer based on NA(North America) region.
❖ Identifying issues, bugs in the application and collaborating with Development team to fix the issue.

Project 4
Role : Developer/Testing Duration : March -2017 to October - 2018 1.

MS CRM Implementation of Service Module for Shopper Stop.

Responsibilities:

❖ Developing the solution with respective entities, dashboards and SSRS reports.
❖ Created SSRS reports based on business requirements.







❖ Worked on Ribbon workbench customization.
❖ Developing Workflow, and java scripts for validations and business rules.
❖ Configuration and customizing the application.

Project 5 :

MS CRM Implementation for BMW India.

Responsibilities:

❖ Testing and Upgradation of Javascripts and Plugin Codes.
❖ Console application for daily jobs work scheduler.
❖ Understanding the project and process flow of the existing system of the CRM application
Project 6:
Role: Software Engineer Duration: August - 2015 to Feb - 2017

Responsibilities:

❖ Development using HTML, CSS, java-scripts to enhance the functionality and user experience on
web pages.
❖ Edited existing code to optimize and improve browser compatibility.
❖ Providing technical training to the final year college students.
❖ Helping the college students in the vocational training.

Educational Qualification



Certification/Degree Passing Year
Bachelor of Engineering (B.E) 2015