Radhakrishna                                                                                

 

 

Experience Summary:

 

• Having around 6+ years into IT and 4+ years of experience in ServiceNow based application development.
• Good knowledge of Service portals, ITSM modules in ServiceNow with major expertise in CSM.
• Good knowledge in custom portals and Now mobile app designs.
• Good knowledge in Service catalog management.
•  Implemented custom functionalities to validate certificates, maintain and notify users accordingly.
• Knowledge of CI Class hierarchies and data sources to import data to respective classes.
• Knowledge in configuring Archive Rules and fixing de-duplicate tasks to maintain CMDB historical data and duplicate data.
• Created multiple custom reports that required scripting and finding the backend relationships.
• Functional knowledge and implementation experience of ITSM Frame Works
• Proficient in administration of ServiceNow applications, modules, email notifications, forms, reports, roles, groups, Access Controls, Workflow, User Administration, Update sets.
• Hands on experience on Client script, Business Rules, based on customer requirements.
• Explored various other areas of ServiceNow to provide POCs like data certification.
• Customized ServiceNow tool according to the business requirements by building Client Scripts, Business rules, UI Policies, Access Controls, Workflows.
• Hands on experience in configuring notifications using email templates and scripts to generate notification content dynamically

• Created Data sources to get the information from third-party databases using Mid Server

 

Skill Set

Technologies

ServiceNow

Scripting Languages

JavaScript

ITSM Products

ServiceNow

Operating System

Windows, Linux

 

 

Employment History

• Working as a software engineer in Confidential from March 2018 to May 2022.
• Working as a technical Analyst in Confidential from June 2022 to  April2023.
• Working as a technical consultant in Confidential from June 2023 to 30th September,2023.

 

• CERTIFICATIONS
• Certified System Administrator
• MICRO Flow Designer

 

 

Projects

 

 

1. Project Name

New York City Health and Hospitals + (HHC)

   Client

New York City Health and Hospitals +

   Role

Senior ServiceNow Developer

  Tools &Technology

ServiceNow, JavaScript

 

 

 

 

 

 

Project Description:

Support for ServiceNow CMDB and Event Management .

   

Roles and Responsibilities:

 

• Being a single point of contact for the client, played a key role as a support engineer and developer to get the requirements and deliver solutions.
• Developed a number of custom scripts that require knowledge of various layers of discovery relationships for the CIs.
• Provided custom solutions to maintain the SQL Data up to date by fetching the valid CIs from CMDB based on the manual data entered by the SQL team.
• Created multiple reports that were required during the data center migration which needed the relationships of Servers and their Applications which is not OOB.
• Discovered various class CIs and fixed discovery issues where additional data is required or data is pulled incorrectly.
• Participated in Client Demos for the POCs with multiple stakeholders.
• Configured and maintained custom integration script t