Intend to build a career in Service Now with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential willing to work as a key player in challenging & creative environment.
Training and Certifications

    ServiceNow Certified Implementation Specialist – IT Service Management (Certification no. 25308492)
    ServiceNow Certified System Administrator (Certification no. 25277983)
    BMC Certified Associate: Helix ITSM 19.x
    BMC Certified Associate: Helix CMDB 19.x
    ITIL Foundation Certified (Certificate no. GR750398862RS)
    ITIL Intermediate Certified (Certificate no. GR751056267RS)                

PROFESSIONAL EXPERIENCE
AV Infosolutions                
                                                                                                                     (19th Jun 19 – Till Date)
Designation: IT Analyst/ServiceNow Developer

Designing Catalog items, Order guides, Record producer. Created Flow Designers for different Catalog items as per the requirements. Developed mechanism to create and send approvals to users without using OOB approval system. Integrated ServiceNow with multiple 3rd party tools using Rest API's in flow designer and integration hub. Experience on Service Catalog, Workflow, Flow Designers, Transform Maps. Manage data with Tables, Import Sets, and Update Sets. Worked on Script Includes, Catalog, Scheduled Jobs, Email Notifications, ACL's, Catalog Client Scripts, creating Catalog items, Content items. Created various Workflows for Incident Management, Problem Management, Change Management and Knowledge Management. Using Workflow Editor for creating workflow, Easy understanding business process. Created SLA’s and participated in running SLA’s and responsible for closing successfully. Developed Business Rules for customizing the tool. Responsible in building Catalogs, Catalog categories and Record producers. Defined users, groups and roles and providing access controls. Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow. Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management and Reporting in ServiceNow. Pulling reports and scheduling the reports as per the client requirement in ServiceNow. Experience in Designing, Customizing and Configuring Service Catalogue forms and workflows associated with them.