Rate

₹ 200,000 (Monthly)

Experience

6 Years

Availability

Immediate

Work From

Offsite

Skills

ServiceNow ITOM EventAPM CMDBService MappingJavaScriptHTML

Description

Pranoy Shetty

Objective:

Seeking a position to utilize my productive skills, diligence and abilities to add value to the organization and in the process to achieve professional growth through continuous learning while being resourceful, innovative and flexible.

Functional and Interpersonal Expertise:

Total 6 years of experience in ITSM Solution Development which includes Requirements Gathering/Analysis, Functional and Technical Design, Development, Documentation, Testing and Deployment.

Exclusive working experience on ServiceNow Developer with Practical Exposure on Implementation, Configuration and Customization.

Worked with Domain Separation customers in providing integrated solutions for – Customizations and Configuration, IT Services Management.

Strong technical and analytical skills to generate innovative ideas to resolve application problems.

Quick learner and a good team member having an analytical bent of mind, think business and positive attitude.

Possess creative thinking and good written and verbal professional communication skills.

Experience Highlights:

A Service Now developer with experience on implementing end-to-end Service Request Catalog, Incident Management, Problem Management, Change Management, Management, Knowledge Management.

Design and engineer solutions leveraging all appropriate components offered by Service Now to answer the needs for business workflows, ticketing or other ITSM requirements.

Experience of handling Bug Fixes and Enhancement requests.

Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc.

Knowledge of working with different kind of scripts in Service Now and their order of execution.

Experience of working with email notifications, email templates, email scripts, inbound actions, dashboards, reports, gauges and home pages.

Experience on creation of catalog items, record producers, order guide.

Working on creation and customization of complex workflows and custom workflow activities.

Worked with transform maps, data sources and different transform scripts for data loads and management.

Working with schedule jobs, events and triggers to manage business needs and handle background work.

Experiences of AD Azure integration with ServiceNow, Slack Integration, Single Sign- On (SSO), Email Integration, Inbound Email Actions Integration with JIRA Service Desk, Schedule Jobs, Walk-up Application.

Knowledge on Service Portal Designing, CMDB, Service Mapping.

Experiences of APM Development, Cloud Management Provisioning(CMP) development. Experiences of SAM, HAM module as well Platform Development.

Experience Details:

Currently with Webority technology pvt. ltd from October 2021 till present as ServiceNow Application Developer. Project Summary:

Project 1

WBA

Customer

WBA

Organization

Webority

Role

ServiceNow Developer

Period

06-Octoer-2021 to till present

Technical Skills

ServiceNow

Respnsibilities

Gather business requirements in workshops with all the stakeholders.

Converting business requirements into technical requirements.

Configuring Application Portfolio Management (APM) from scratch using CSDM model

Configure UI page in Custom APM development

Creation of notifications to trigger email-based customer requirement.

Support various towers as CMP,HAM,SAM platform Development as well in testing.

Update-set migration to different instances (Dev to QA, QA to UAT, UAT to PROD) using Update Sets.

Documentation like Design Doc, Requirement Sheet, Test Cases, Manual Guide.

Associated with Coforge(NIIT) from Jan 2021 to October 2021 as Associate IT Ops Project Summary:

Project 2

Channel4