Praveen Kumar Kandru

BMC Helix ITSM developer

 

PROFESSIONAL EXPERIENCE SUMMARY:

• 5+ years of experience as a ServiceNow developer and administrator experience in Analysis, Design, Development, Customization, Testing and Deployment.
• Certified System Administrator (CSA).
• Hands on in Glide Scripting, Java Script, HTML, XML, AJAX. 
• Done Integrations with 3rd party tools using (web services, REST, email, MID, etc).  
• Hands-on experience working with relational databases. 
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX. 
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. 
• Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application. 
• Hands-on design, development and deployment experience with the Service-now platform. 
• Service now implementation experience in ITSM modules (Incident, Problem, Change). 
• Experience with SNOW Development 
• Understanding of ServiceNow integrations with external systems via APIs 
• Experience in CMDB 
• Experience in the Latest Version of ServiceNow 
• Acceptance Test Driven Development (ATDD) experience 
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions 
• Enhancement & Backlog development support   
• Hands-on IT implementation experience with ServiceNow IT Service Management (ITSM) solutions.
• Extensive Process knowledge and working experience as implementer for ITSM
• Extensive knowledge in protocols such as HTTP and REST 
• Familiarity with the XML, and JSON/script language concepts 
• Intermediate Windows administration skills 
• Good interpersonal skills, dedicated, and hard working with a zeal to undertake challenging tasks.

TECHNICAL SKILLS

ITSM Tools

ServiceNow

Java/web Technologies

HTML, XML, JavaScript, CSS, JQuery,

REST Services.

IDEs

My Eclipse, RAD, NetBeans

Databases

MySQL, Microsoft SQL Server

 

Experience  

Company                         : *********

Project Type                    : Implementation & Support

Role                                   : ServiceNow Admin/Developer

Duration                           : Dec 2018 to till date

Environment                    : ServiceNow (Vancouver)

Roles and Responsibilities:

• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Collaborate with IT and business teams to gather, develop and validate business requirements for new functionality or enhancements.
• Define and meet standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
• Follow Change Management and Problem Management processes regarding the automation of ServiceNow.
• Develop and test ServiceNow Customizations including, but not limited to screen tailoring, workflow administration, report setup, data imports, custom scripting and third-party software integrations.
• Created Email Notifications and Inbound Actions.
• Developed SLA for the organization's Implementation of ACL.
• Performed code migration using Update Sets.
• Developed Import Sets to import data from different Sources. Developed Transform maps to map values between Import Set and Service-Now tables.
• Created the UI pages to use them in catalog items, implemented using UI scripts.
• Administer access to the ServiceNow system including group and user management.
• Assist in the data collection for organizational metrics.
• Created Catalog Service Requests and associated Workflow/ Flow Designer process as per the requirement.
• Coding JAVASCRIPT, GLIDE SCRIPT, AJAX to Run Business Rules, Client Scripts and UI policies.
• Represented ServiceNow team at Change Approval Board meetings to coordinate scheduling and avoid any unnecessary impact.
• Created notifications based on user requirements and configured inbound email actions to create incidents or requests.
• Created Database views for reporting.
• Created Dashboards for different assignment groups within organization and provide training to the users in creating reports.
• Worked on different enhancement requests like workflow modifications, replacing the workflow with the new flow designer, etc.
• Installing Mid servers on windows.
• Expertise in Automated tested framework.
• Worked on CSM Stories.
• Rest API Integration with Amelia
• Rest API Integration with United Training.
• Used agile scrum methodology for the development.

 

Environment: Service now, HTML, CSS, Java Script, jQuery, Ajax, XML

 

Education

Bachelor of Technology, JNTUK, (ECM) - (2011-2015)

 Mtech, JNTUK – (2016-2018)