To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world. I am a confident, focused driven individual with IT support skills who is able to adapt quickly and work well in a team environment.

AV Infosolutions – August 2020 - present

CMDB Management:
Develop, document, and implement procedures for maintaining the CMDB.
Regularly update and validate CMDB entries to reflect changes in the IT environment.
Ensure data accuracy, consistency, and completeness within the CMDB.
Collaborate with other IT teams to integrate data from various sources into the CMDB.
Monitor and track configuration items (CIs) throughout their lifecycle.

Asset Management:
Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and retirement.
Maintain an inventory of hardware, software licenses, and other assets.
Track asset ownership, location, and usage.
Implement asset tagging and tracking mechanisms.
Conduct periodic audits to reconcile physical assets with CMDB records.

Process Improvement:
Continuously improve asset management processes and CMDB practices.
Identify areas for automation and efficiency enhancement.
Collaborate with stakeholders to define asset management policies and standards.

Reporting and Metrics:
Generate reports on asset utilization, compliance, and cost.
Define key performance indicators (KPIs) related to asset management.
Monitor and analyse trends to optimize asset utilization.

Security and Compliance:
Ensure compliance with licensing agreements, security policies, and regulatory requirements.
Implement controls to prevent unauthorized changes to the CMDB and asset records.

ServiceNow Key Skills 
Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, CMDB, Dashboards and Reporting, Users, Groups and Roles Management. 

Technical Skills 
ITSM Tools: ServiceNow 
Scripting: JavaScript 
Web Technologies: HTML