WORK EXPERIENCE

Project Name: Vlocity Implementation for CANADA based Insurance Company

Roles & Responsibilities:

 Trained and mentored juniors on Vlocity Platform Development in Configuring methodologies and best practices

 Worked on Vlocity Card Designer to build Layouts and Cards.

 Worked on DataRaptors to Extract, Load, Transform data as required.

 Worked on OmniScripts for building dynamic customer interaction pages to guide users.

 Created Vlocity’s Industry Console which provides agents with a 360° view of the customer.

 Worked on Calculation Procedures and calculation Matrices.

 Followed best practices to optimize DataRaptor and Vlocity Integration Procedure.

 Implemented Type Ahead Block functionality as per the requirement.

 Worked on Integration procedures to call APIs.

 Worked on optimizing the Vlocity code to improve performance by making sure that the number of server calls is reduced per transaction.

Project Name: Atos

Roles & Responsibilities:

 Understanding the requirements of customers for enhancements.

 Daily issues are discussed with the Onsite coordinator and respective Users.

 Responsible for the creation of objects and fields, Record Types, and Page layouts.

 Configured user roles, permissions, and profiles as per business requirements.

 Creation of Assignment rules.

 Worked on Process builder and created Validation rules.

 Proficient in writing SOQL queries.

 Creating a custom lightning service console application and customized console

utilities.

 Data Mapping and Data Loading into SFDC using Data Loader.