Mohan
ProfessionalSummary:
●Overall5yearsofProfessionalITExperienceand5yearsofExperienceinServiceNow
platformas
bothDeveloperandAdministrator.
●ExperiencewithdevelopmentandimplementationofServiceNowITSMmodules-Incident
Management,
ProblemManagement,ConfigurationManagement,ChangeManagement,Knowledge
Managementorother
ITSMapplication.
●Experienceinsystemintegrationusingwebservicesandotherweb-basedtechnologiessuch
asXML,
HTML,AJAX,CSS,HTTP,REST/SOAP.
●Excellenttroubleshootingskillswithabilitytodemonstrateinfluenceinaconsultativefashion
tostakeholdersandotherteammembers.
●ExperiencewithextendingtheServiceNowschematocustomapplications.
●ExposuretoServiceNowplatformcapabilitiesandtoolslikeDiscoveryandOrchestrationand
otherapplications.
●Goodknowledgeandunderstandingoftechnicalandfunctionaldesignrequirementsrelated
toServiceNow.
●Experienceinone(ormore)scriptinglanguages:JavaScript,Python.
●Createandmanagescriptsandworkflow.
●AfundamentalunderstandingofITSM,ITILorCMDB.
●ExperiencewithBusinessRules,ScriptIncludes,UIActions,ScheduledJobs-allscripted
aspectsofthe
ServiceNowsystem
●ExperiencewithServiceNowclientandserver-sideJavaScriptandtheServiceNowAPIs.
●ScriptedWeb-Services,AJAX,BusinessRules,JavaScript,SOAP,RESTSSO-SAMLSetup
andIntegration
ofServiceNowtoOtherApplications.
●CustomizingServiceNowusingUIPages,UIMacro&CMSusingCSS,HTML,Jelly.
●CustomUIChangeswithusageofWebTechnologiessuchasDOM,HTMLchanges.
●Experiencepresentingandconductingdemoreviewswithclientstakeholders.
●ExperienceinconfiguringImportSets,SLA/OLA,LDAPandTransformmaps.
●ExperiencewithAgileandwaterfallsoftwaredevelopmentmodels.
●Experiencewithrequirementgathering,analysis,design,anddevelopment.
●Exposureofworkingandinteractingwithclientfromvariedgeographicareas
●ProficiencyatDataTransformationslikeDeriveColumn,ConditionalSplit,Aggregate,Row
Count
●HavingGoodknowledgeonDataWarehousingConcepts.
●ExperienceincreatingViewsandappropriateStoredProcedurestofacilitatedata
consistency.

●Goodcommunication,interpersonalskills,andgoodteamplayer.
Certifications:
●CertifiedSystemAdministrator.
●Css
TechnicalSkills:
●PrimarySkills:ServiceNow
●Scripting&Languages:JavaScript,Glide,SQL,AJAX,Jelly,CSS,HTML
●ITSMandSPM
●OperatingSystem:WINDOWSXP/2007.
Qualification:
BachelorofDegreefromBangaloreUniversity,BangaloreinJune2018.
WorkExperience:
Avalancheshigh-techenterprises
Servicenowdeveloper
Jan2024-present
•WorkinginsupportteamforhandlingandresolveProductionissues
•Workingwiththeclientrequirements&functionalrequirementproperlybasedonthat
workingfordevelopmentoftheproject
•Designandimplementnewfunctionalityusingbusinessrules,uipolicy,clientscript,ext.
•WorkedonScheduledjobs,ScriptactionsandFixscriptstohandlecustom
requirements
•Createdcustomtablestomeetrequirementsofthecustomerwhichincludemajor
customizationsandhelpfultocustomertomanagemanualdataworkdirectlyin
ServiceNow
•Workingonchangerequestworkflows
YASHTECHNOLOGIESPRIVATELIMITED
SoftwareEngineer
Feb-2023toAug-2023.
Project#1:
Role:Service-NowDeveloper
Environment:Service-Now(EnterpriseITCloudTool)
Description:

JohnDeereisrenownedforitsenduringcommitmenttoinnovation,quality,andreliabilityinthe
fieldofagricultural
machinery.Withahistoryspanningmorethan180years,JohnDeerehasconsistently
demonstrateditsdedicationtohelpingfarmersfeedtheworldandmaketheirliveseasier
throughitsiconicgreenandyellowequipment.JohnDeere'ssoftwaredivisionisanintegral
componentofthisgloballyrecognizedcompany,specializingincutting-
edgesolutionsforprecisionagricultureandfarmmanagement.Witharichhistoryofinnovation,
JohnDeereSoftware
leveragestechnologytooptimizecropproduction,enhancesustainability,anddeliver
data-driveninsightstomodernfarmers.Theircommitmenttoimprovingagriculturalpractices
throughdataanalytics,connectivity,andautomationsetsthemapartintheindustry.
Responsibilities:
ConfiguredapplicationsusingServicenowtoolusedinITSMManagement.
●Havinghands-onexperienceonReportSchedulingandVariablereportingfeatures.
●HavingexperienceonITSMModuleslikeIncident,Problem,Change,andService
CatalogManagementandServicePortal.
●Goodhands-onexperienceinusingSNOWutilitiessuchasUIPolicies,DataPolicies
andUIActions.
●WorkedoncreationofcustomandcomplexworkflowsusingmultipleActivitieslikeRun
script,Approval,setvalues,Notifications,Timer,Switch&Ifconditions,CreateTask,Wait
forconditionetc.
●GoodexposureinServiceCatalogm