Minal
Ihave5yearsofexperienceinsolutionsdesign,development,andimplementationof
ServiceNow.ExperiencedisspreadacrossdifferentorganizationsinITSMModulesin
ServiceNowsuchasIncidentManagement,ProblemManagement,ChangeManagement
Certification:
●CertifiedApplicationDeveloper(CAD)
●CertifiedServiceNowAdmin(CSA)
●CSS
WorkExperience:
Avalancheshigh-techenterprises
Servicenowdeveloper
Feb2024-present
•WorkinginsupportteamforhandlingandresolveProductionissues
•Workingwiththeclientrequirements&functionalrequirementproperlybasedonthat
workingfordevelopmentoftheproject
•Designandimplementnewfunctionalityusingbusinessrules,uipolicy,clientscript,ext.
•WorkedonScheduledjobs,ScriptactionsandFixscriptstohandlecustom
requirements
•Createdcustomtablestomeetrequirementsofthecustomerwhichincludemajor
customizationsandhelpfultocustomertomanagemanualdataworkdirectlyin
ServiceNow
•Workingonchangerequestworkflows
ServiceberryTechnologiesPvt.Ltd
Servicenowdeveloper
2020-2024
•WorkinginsupportteamforhandlingandresolveProductionissues
•Workingwiththeclientrequirements&functionalrequirementproperlybasedonthat
workingfordevelopmentoftheproject
•Designandimplementingnewfunctionalityusingbusinessrule,uipolicy,clientscript,ext.
•WorkedonScheduledjobs,ScriptactionsandFixscriptstohandlecustom
requirements
•Createdcustomtablestomeetrequirementsofthecustomerwhichincludemajor
customizationsandhelpfultocustomertomanagemanualdataworkdirectlyin
ServiceNow
•Workingonchangerequestworkflows
•Workingonincidentmanagement,ProblemManagement,Change
Management

•Createdvariousworkflowsfordifferentcatalogitem
•CreatedvariousNotificationforincidentmanagement,servicerequest,change
management,Problemmanagement
•Workoncatalogclientscript,catalogUIpolicy,Businessrule,Report,Scheduledreport,
Scheduledjob,ext.
ITServiceManagement(ITSM)
•WorkedonITSMmoduleslikeIncidentManagement,ChangeManagement,Problem
Management
•Workflowdesignforrespectivemodulesforapprovals,catalogtasks,and
requestcompletion
•CreatedbuttonsandcontextmenubothontheformandlistusingUIAction
•DesignandimplementnewfunctionalityusingBusinessruleandUIPolicy
•Creatinganupdateset&movingfromoneinstancetoanotherinstancefortesting
•Responsibleforcreatingservicecatalogrequesteditems&assigningworkflowintoit
•Definedusers,groups&rolesandallowedthemforpermission
•Creatingemailnotifications&sendingtocaller(basedonconditions)
•Managingupdatesetcreationandmigration
•Creatingclientscripts,thescriptincludesforcustomizingthetool
•CreatingSLAandensurethatSLAwillmeetwithintimewithnodiscrepancy
•Manageinstancesecurity,user/group/Accesscontrollist(ACL)
•Reportanddashboard
Education:
•PursuedB.EinElectronicsandTelecommunicationofEngineeringfromMumbai
Universityin2018
skills
●Communication
●ITSM
●SPM
●Leadership
●Computerskills