MAYURI J.
Business & Quality Analyst
CAREER SUMMARY:
Accomplished result-oriented Technical Business Consultant with 11+ years' experience
effectively managing clients’ expectations by translating Business needs into technical
solutions. I have applied analytical and problem-solving skills to provide valuable insights,
implement time and cost-effective strategies and develop procedures to ensure continuous
improvisations towards the enablement of robust systems.
Domain: Retail, Financial Services, Banking, E-commerce
Business Analysis: Requirement elicitation and analysis, Business Data analysis and
visualization, Prototyping, Business Process Modeling, BRD, FRD, Customer Relationship, and
Leadership Reporting.
Quality Assurance: Test Management, Automation Testing, Functional testing.
Agile: SAFE Agile Implementation, Product Owner, Scrum Master.
Technical: Java, Python, PHP, PeopleSoft AR, AP, CM, SAP PP, VB+, SQL, Oracle RDBMS,
ETL, QTP, QC, MS Excel, Macros, Power BI, ServiceNow.
Functional: Accounts Receivable, Accounts Payable, Cash Management System, Customer
Relationship Management, Order Management System.
Training: Business Processes training, Demo to Stakeholders/ Project teams/ End Users.
SKILLS:

PROJECT: FI$CAL
Business Analyst & Product Owner
Worked collaboratively with Stakeholders, Cross-Functional, Change Management,
Development and Quality Assurance teams for project planning.
Bridged the gap between the Stakeholders and the Technical teams by understanding the
business requirements, creating Technical and Business process models/UML and then
translating them effectively to the Development/ Test teams.
Lead Business process through SDLC Planning, Solution Development, Testing, UAT and
Deployment phase along with Post-production support and Sign-off management for 3 major
releases.
Conducted Functional testing, Integration testing, Regression Testing, User Acceptance
testing, Penetration testing, and Security testing for multiple releases.
As the Product Owner, enforced SAFE Agile practices from the Product backlog, Sprint backlog,
Sprint Planning, Sprint Review, and Sprint Retrospective to Daily Standups within the team.
Conducted 20+ client workshops, Functional demos, and Business Process demonstration
sessions for the client teams, hence ensuring smooth migration of the Releases.
Developed dashboards containing integrated data of 7 project team performance metrics to be
used by the Managing Director to track the progress of major releases which led to 96%
adherence to the 2018-19 Release timelines
WORK EXPERIENCE:
● Scaled Agile Framework (SAFe) SCRUM Master Professional
● Scaled Agile Framework (SAFe) Product Owner Professional
● Automation Testing HP ALM QC 11.0 Certification
● Domain Retail Level 1 Certified
CERTIFICATION:

Scrum Master (30 % of capacity time)
As Scrum Master, helping employees and stakeholders understand and enact Agile using
SCRUM and KANBAN practices.
Organized SAFE Agile practices from Product backlog, Sprint backlog, Sprint Planning, Sprint
Review, Sprint Retrospective to Daily Standups.
As a Scrum master, remove impediments, improve transparency, and facilitate discussion,
decision-making, and conflict resolution.
PROJECT: BestBuy
IVR (Interactive Voice Response) Test Team Lead
Analyzed and prepared Business requirements documents with clients and
conducted product demo meetings for sign-off.
Creation and execution of Functional test scenarios, test cases, test scripts, Defect
management, Test data management, Daily status reporting to the client, and Process
documentation.
Performed root cause analysis, solved high-priority application issues, and built an
incident tracking tool which increased efficiency by ~30%.
Project: TD Canada
Senior Automation Tester
Feasibility analysis of Test cases for Automation. Framework modification and creation of utility
supportive tools to improve the existing process which led to ~18% reduction in manual
resource efforts.
Design, development, execution and debugging of automation test scripts using the Hybrid
framework which contributes to time and manual efforts reduction to ~24%.

Project: BestBuy
Functional Tester (TCOE)
Worked on Retail Core Functionalities- OMS (Order Management System), POS Registers,
Test Data Management, IMS (Inventory Management System), CRM (Customer Relationships
Management) as part of TCOE (Testing center of Excellence) as part of monthly Releases.
Project: Kohl’s Corp.
Automation Tester
Design, development, and execution of Test cases and test scripts of 75+ scripts, Regression suit
maintenance, Identification of common flows, design and development of reusable
components, customization of existing framework contributing to ~45% executable status of
Regression suit.
PGDBA– General Management | Welingkar Institute of Mumbai | 2012-2014
B.E. – Information Technology | SGSITS, RGPV University | 2005-2009
EDUCATION: