MANJUNATH

 

 

 

 

    

 

 

PROFESSIONAL SUMMARY

 

Passionate about Data and Business Analytics with 9 years of experience which helps build high growth customer centric organization. Leading Business Analytics team for performance management for SAAS products business and CPQ. Affinity to solve interconnected problems across industries such as SAAS products and Pricing.

 

WORK HISTORY

 

 

Business Analyst II, 01/2023 - Current Confidential

Leading Pricing operations activities for Cloud Infrastructure business unit (CIBG).

• On boarding New SaaS offering to new CPQ++ & SAP Platform.
• Responsible for engaging with Business Units to elicit requirements, performing operational fit gaps analysis.
• Converting business requirement to tangible deliverable such as functional specifications, user stories, workflow/process diagrams.
• Successfully completed 25+ Major Product launch without any production related issues.
• Engaging with Pricing Managers, Product managers and BU engineering team to ensure new Product families are created and pushed to testing.
• Managed to successfully deliver launch of VMC Core - flagship collaborative project with high level visibility and deal margins.

 

    

 

 

 

 

SKILLS

 

• Business Process Mapping
• Microsoft Office Suite
• Presentations and Decks
• Data and Analytics
• Oracle
• Sharepoint
• SAP
• SalesForce CRM
• Variance Analysis
• CPQ
• Product Development
• BI Tool and System Design
• Miro Modelling

 

 

 

Business Analyst- Finance Professional I , 05/2022 - 12/2022 Confidential

• • Led Reporting and Analytics Finance team for Customer Success Operations.
  • Leverages multiple platforms like BOE (BI Tool), Salesforce, Moby, Eclipse and MS office tools to report and perform analysis of data.
  • Closely worked with Executive Leadership team to build various metrics.
  • Collaborating with other departments on enhancements and accurate data requirements in Salesforce, POR and BOE tool.
  • Led team of 3 to understand business requirements from on-sights and clients to develop solution and effective results.

 

Business Analyst - Pricing and Sales Ops, 07/2014 - 04/2022 Confidential

• • Spearheaded development of moderately complex sales operational process flow for CPQ (Configure Price Quote) team, complete with comprehensive Standard Operating Procedure (SOP) and well-defined algorithm and documentation.

 

 

 

• • Responsible for calculating operational impacts due to data sync issues and communicating same to downstream teams to get issue resolved along with RCA.
  • Led creation of weekly and monthly operational reports aimed at populating KPI dashboards.
  • Mapping out current CPQ processes to identify bottlenecks and areas where automation or streamlining can be applied.
  • Collaborating directly with internal teams,  channel  partners/sales  team across APJ region to deliver their requirements and setup account (Apollo tool) also work directly with Partner  Profiling,  CRM,  Customer Management Ops, Bid Desk, BU, Category managers & product managers for pricing approvals.

 

EDUCATION

Master of Computer Applications, Computer Application, 08/2017 Sambhram Academy of Management Studies - Bengaluru

 

ACCOMPLISHMENTS

 

• • ‘BIAS for Action' award for taking up new and ad-hoc activities.
  • ‘Passion for Customers' award for collaborating with expert teams and incorporate a plan module to drive the project successfully.
  • 'Buddy Award' for mentoring the team with best practise.

 

INITIATIVES

• Taking charge of the Confluence page for Pricing Operations team, ensuring it remains organized and up to date with essential information.
• Streamlining processes through systematic checklists to enhance efficiency and accuracy in our operations.
• Safeguarding compliance with SOX audit controls by maintaining thorough approval records and supporting documentation.

 

PROJECTS

 

IQ Project (2020 - 2021)

• • After Analyzing the existing tool (SQ tool), new tool was introduced which is much more effective and exceeds accuracy to 100%.
  • Been part of testing phase and driving the pilot batch with 500+ partners by training and guiding on CPQ Process.

 

Simplify - Invictus (2021)

• • Played a pivotal role in enhancing the ERP tool during the migration from CBN to S4, ensuring seamless processing of direct orders without any disruptions.

 

ACHIEVEMENTS

 

• • Managed and ensured weekly reports are analyzed on timely basis and sharing analysis to management which increased 17% of BPC and BNB revenue in FY'20.