VMAHESH
SERVICENOWDEVELOPER
PROFESSIONALSUMMARY:
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Overall6+yearsofprofessionalexperienceinServiceNowofhands-onexpertiseindesigning,
implementing,andmanagingServiceNowsolutions.
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ProficientincustomizingServiceNowapplications,workflows,andmodulestoalignwith
businessrequirementsandoptimizeprocesses.
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Skilledinleadingandcollaboratingwithcross-functionalteamstodeliverexceptionalservice
managementsolutions.
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ExpertiseonServiceNowGRCinmanaginggovernanceframework,policies,lawsand
regulationsandbestpracticesinonesystemandthenmappedthemtocontrols.
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Expertiseinend-to-endServiceNowimplementation,configuration,and
customization.ProficientinITservicemanagement(ITSM)andIToperationsmanagement
(ITOM)solutions.
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Proventrackrecordinautomatingcomplexworkflows,resultinginsignificantefficiency
gains.Skilledindesigningandimplementingservicecatalogs,portals,andself-serviceoptions.
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StrongbackgroundinintegratingServiceNowwiththird-partyapplicationsandsystems.Adept
atcreatingcustomapplicationsandmodulestomeetuniqueorganizationalneeds.
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ExperiencedinleadingServiceNowupgradeandmigrationprojects.
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Exceptionalproblem-solvingskillsandadeepunderstandingofbestpracticesinServiceNow
governanceandadministration.
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AdeptatleveragingServiceNowscripting(JavaScript)tocustomizeandextendplatform
functionalitytomeetuniquebusinessrequirements.
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SpecializedexpertiseinITIL(InformationTechnologyInfrastructureLibrary)principles,enabling
theseamlessintegrationofServiceNowintoITserviceprocesses.
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In-depthknowledgeofServiceNowscripting(JavaScript),allowingforadvancedcustomization,
automation,andintegrationcapabilities.
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ProactiveinstayinguptodatewiththelatestServiceNowfeaturesandtrends,enablingthe
adoptionofcutting-edgesolutions.
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Demonstratedexperienceinprojectmanagementandintricatetechnicalplanningtoensure
successfulITAMsystemimplementations.
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ImplementedITAMprocesses,policies,andprocedurestoestablishastructuredandefficient
approachtomanagingITassets.
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ConductedassessmentsofexistingITAMsystemstoidentifyareasforimprovementand
optimization,enhancingassetmanagementpracticesandreducingoperationalcosts.
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ProactiveinstayingcurrentwithemergingITSM,ITOM,andITAMtrends,fosteringinnovation
andadaptingtotheevolvingITlandscape.
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Adeptatproblem-solvingandprovidingefficientresolutionstocomplexissues.Committedto
continuouslearningandstayingupdatedwiththelatestServiceNowtrendsandbestpractices.

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KnowledgeonCMDBanddiscoveryspecialistwithadeepunderstandingoftheServiceNow
platform.ProficientindesigningandimplementingrobustConfigurationManagement
Database(CMDB)models,classes,andattributestoaccuratelyrepresentITinfrastructure.
Experiencedinconfiguringandcustomizingdiscoveryprocessestoautomatethepopulationof
CMDBwithaccurateandup-to-dateconfigurationitems.
SKILLS:
OperatingsystemsWindows,Unix,andLinux.
WebTechnologiesJavaScript,HTML,CSS,JSON,AngularJS.
WebServersJavaWebserver,ApacheTomcat.
DatabasesSQL
DevelopmentIDE(s)VisualStudioCode.
ITILToolsITIL,ServiceNow,ITSM,ITOM,ITAM,ServiceCatalog&
UIPolicy
EDUCATION:
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BTechfromSiddharthaInstituteofEngineeringandTechnology
PROFESSIONALEXPERIENCE:
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WorkinginHCL(SpringInfotech)asaServiceNowDeveloperfromJan2021toTillDate
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WorkedinWipro(SpringInfotech)asaSoftwareEngineerfromJun2018toDec2020
Role:ServicenowNowDeveloper
Client:Prodapt,Portland,OR
Jan2022-TillDate
Roles&Responsibilities:
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ProvidedexpertconsultationtoclientsonServiceNowimplementation,customization,andbest
practices.
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Conductedrequirementsgatheringsessionswithstakeholderstoidentifybusinessneedsand
translatedthemintoServiceNowsolutions.
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DesignedanddevelopedServiceNowapplications,modules,andworkflowstostreamline
processesandimproveefficiency.
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CreatedseveralworkflowsforITSM,ServiceCatalogs,GRC,SecurityOperations,Performance
AnalyticsandHRSD.
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Collaboratedwithcross-functionalteams,includingdevelopers,administrators,andbusiness
analysts,toensuresuccessfulprojectdelivery.

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ConductedServiceNowtrainingsessionsforend-userstopromoteadoptionandenhanceuser
experience.
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ManagedServiceNowupgradesandpatches,ensuringminimaldowntimeandmaximum
systemperformance.
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Managedateamofdeveloperstocreateautomationforapprovalsandchangeprocesses,
utilizingscriptsinworkflows,businessrules,andclientscripting.
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Conductedusertrainingandcreatedusermanualsforbusinessusers.
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Coordinatedw