Lakshmi
Development Engineer 3
Objective
To seek out a challenging career opportunity, to utilize my technical skills and to be a part of an organization where creativity, hard work and sincerity are recognized and well rewarded.
Summary
IT professional with 8 years of Total experience in ServiceNow Development and Implementation.
Good Experience in the following Modules:
- ITSM (Incident Management/Major Incident Management, SLAs, Problem Management, Change Management, Knowledge Management)
- CMDB/ITOM Data Management (System Performance/Scheduled Imports/Data Sources)
- Service Catalog (Catalog item/Request/RITM/Catalog Tasks)
- Custom Application (Built record producer and form to hold the labor rates data with necessary custom flow)
- Call Record Management and ITAM / GRC / CSM / HRSD Experience in Case Management.
- Agile Methodology (Stories/Release/Sprints/Sprint Planning/Sprint Review/Sprint Retrospective)
Having good knowledge & experience in:
- Server-side scripts (Business Rule, Script Include, UI Actions, ACLs, Workflows, Notifications, Data policy) and client-side scripts (UI Policy, Client scripts).
- Glide Record, Glide Ajax, Glide Aggregate, Glide System, Glide form scripts.
- Data Source/transform map/Transform map scripts/Robust Transformation.
- Inbound email actions to create/update incident/problem and Notifications.
- MID Servers / ECC Queue / Clusters / Events / Script Actions.
- JDBC /LDAP Integrations for both Inbound & Outbound & Integration Hub.
- Integrations using REST API, Ingestion API, Insert Multiple API.
CERTIFICATIONS
-
- Certified System Administrator (CSA) in ServiceNow Rome Release October 2021.
- ITIL® Foundation V3 Certified.
- ServiceNow Micro-Certification – Virtual Agent.
- ServiceNow Micro-Certification – Flow Designer.
- ServiceNow Micro-Certification – Integration Hub.
- MCSA – Microsoft Certified Solutions Associate.
Career Profile
Roles
Organization
Duration
Development Engineer 3
Deltacubes Technology
27-July-2020 - Present
MTS 1
Verizon India
22-Aug-2016 to 20-Mar-2020
Analyst
HCL Technologies
20-Apr-2015 to 18-Aug-2016
Technical Support Engineer
HCL Technologies (VDART Payroll)
31-July-2014 to 18-Apr-2015
PROFESSIONAL EXPERIENCE
Project
Comcast (CIEC)
Role
ServiceNow Developer & Implementation Specialist
Responsibilities
- E2E design and Development in Service Catalog on Groups Creation/Update with Approvals in Flow Designer.
- Experience in Jira Webhooks in IntegrationHub.
- Core CMDB Experience in Transform map scripting.
- Experience in managing MID Servers, Handling data imports via ECC Queue, Managing MID Server Clusters for high efficiency. Creating Events for notifications and handling business logics.
- Experience in Integrating ServiceNow with various tools like JIRA, Slack, Viper, Instance to Instance (Prod to Stage) using Scripted REST APIs.
- Experience in Scheduled Jobs and Fix Scripts.
- Experience using OAuth 2.0 Profile for authentication
- Worked on Data Sources using JDBC, LDAP for both Inbound & Outbound Integrations.
- Experience in Script Actions for Outbound Integrations.
- Developing and configuring Business Rules, Script Includes, UI Policies, Client Scripts and Catalog Client Scripts, UI Actions.
Project
AT Your Service (Verizon Internal Project)
Role
ServiceNow Developer
Responsibilities
- Configured customizations on Incident, Problem, Change and Call record Management module.
- Involved in Requirement gathering and analysis with Architect and client.
- Working on Inbound Email Actions.
- Moving Update Sets from one Instance to another Instance.
- Creating Custom tables for data driven approach as per requirement.
- Working on script includes, client scripts, business rules to achieve client requirement.
- Working on ACL to provide security based on roles, Conditions and Scripts.
- Deploying the developed code to QA/Production instances using Update Sets.
- Working on Reference qualifiers to restrict the type of data on reference fields.
Project
Anglo American (HCL Technologies)
Role
ServiceNow Administrator
Responsibilities
- Worked on L1 Tasks on ServiceNow in loading LDAP data into ServiceNow.
- Worked on Roles, Groups, Users and Service Accounts administration.
- Worked on Service Catalogs and workflows to ensure the business process is met with Request >> RITM >> Tasks.
- Worked on Approval logics in the orchestration.
- Experience in client interaction & team engagement while working on multiple Domains.
- Experience in Business Rules, Client Scripts, Script Include & UI Policies.
- Experience on ITIL Process in resolving incidents, Problem, Change & CMDB
Educational Qualifications
Degree and Date
Institute
Percentage of Marks
Specialization
Bachelor of Engineering, 2010-14
Karunya University, Coimbatore.
65.1%
Mechanical Engineering
Higher Secondary Education (HSC)
2010
SRK BHEL hr. sec. School, Ranipet.
74%
Specialization in Physics, Chemistry and Mathematics.
High School Education 2008 (SSC)
DAV BHEL School, Ranipet.
66%
General