KUSH

 

EXPERIENCE:

 

Senior Business Analyst, Confidential                                                                                                                                                      2022 – Present Working as a Sr Business analyst where daily duties include: mentoring junior resources, stake holder management, requirements gathering for various domains of the GE Support Central Next Gen ERP solution. Created and optimized process flows. Helped in automating all components of a business so as to reduce redundancy and inconsistency. Created Reports and Dashboards for display of data for better business decision making. Also lead the Support team in resolving client tickets during the migration phase. Created solutions from scratch and managed multiple projects in the low-code software for Healthcare, Aerospace, Shipping and Logistics from all timezones viz Japan, EMEA, North & South America.

 

Business Analyst, Confidential                                                                                                                                                         2021   - 2022

Developed User stories, requirements gathering, epic mapping and other documentation for Business Analysis. Created workflows for processes for projects spanning various domains viz Banking, Payment Gateways, ERP, CRM, website design, job search. Worked with clients from the US on various projects. Mentored and monitored the tasks of junior business analysts.

Business Analyst , Confidential                                                                                                                                   2019 - 2021 Developed business requirements documents, Functional Requirements Specifications, Workflows for the customers after discussions with end users and team members. Worked in developing team plans for employee improvement and managed ticket back log for various customers. Helped in ticket triaging, trouble shooting and resolving issues while working cross functionally. Helped management with data collection and release management. Worked on developing reports using various tools for internal as well as external clients

Implementation Specialist, Confidential