JAYSHREE
OBJECTIVE
I'mlookingforachallengingjobintheITsolutionsindustrythatwillallowmetocontinue
growingverticallyinmyknowledgeandlaterallyintermsofexposuretodifficulttasksina
forward-thinking,professionally
managedcompany.I'malsolookingforapositionwhereIcanusemycreativity,
resourcefulness,andflexibilitytoachievebothprofessionalandjobsatisfaction.
SKILLS
Language:English,Hindi,Marathi
Computer:Word,Excel,Powerpoint,
Technical:ITSMandSPM
CERTIFICATIONS
2022:CertifiedSystemAdministration
WORKEXPERIENCE
Avalancheshigh-techenterprises
Servicenowadmin
march2024-present
Manageuseraccounts,roles,andgroupstoensureappropriateaccesslevelsandpermissions
basedonorganizationalneedsandsecuritypolicies.Design,implement,andmaintainchange
managementprocesses
BrainVisionTechnologyPvt.Ltd.
Servicenowadmin/developer
March2021-feb2024
RolesandResponsibilities:
UserAdministration:Manageuseraccounts,roles,andgroupstoensureappropriateaccess
levelsandpermissionsbasedonorganizationalneedsandsecuritypolicies.
IncidentManagement:Investigatereportedincidentsandproblemstoidentify
underlyingcausesandrootcauses.Performtroubleshootingsteps,analyze
systemlogsanddata,andcollaboratewithotherteamstodiagnosecomplex
issues.
ProblemManagement:Identifyunderlyingcausesofrecurringincidentsand
problems.Investigaterootcausesthroughtrendanalysisandproblemdiagnosis.Implement
permanentfixesorworkaroundstopreventfutureincidents.
ChangeManagement:Design,implement,andmaintainchangemanagement

processes,
ServiceLevelManagement:Defineandmonitorservicelevelagreements
(SLAs)andoperationallevelagreements(OLAs)forServiceNowservices.
AccessManagement:ManageuseraccessandpermissionswithintheServiceNowplatform.
Grantorrevokeaccessrightsbasedonrolechangesororganizationalneeds.
ServiceCatalogManagement:Design,develop,andmaintaintheservice
catalog
UploadingFoundationdatausingimportsetsandTransformMap.
Workedonclient-sidescriptingandUIpolicy.
familiarwithserver-sidescripting(businessrules,UIactions,anddatapolicies)
tosatisfythecustomer'sdatarequirements.
HavingknowledgeofACLforsecuringandgrantingtheappropriateaccessto
theappropriatepersonorrole
RecordProducers,andOrderGuides.
Workedonupdatesandscheduledjobs.
EDUCATION
BAMUUniversityAurangabad,
BachelorofEngineering
May2017-Dec2020