Hitesh S

 

EXPERIENCE

WORK EXPERIENCE: 3.6 YEARS

 

SUMMARY

 

 

As an Identity and Access Management (IAM) L1/L2 Support Consultant, provided technical assistance and guidance to clients in managing and troubleshooting their IAM systems. Served as a key point of contact for resolving issues, implementing changes, and ensuring the smooth operation of IAM solutions to meet the organization's security and access requirements.

 

SKILLS

 

• ORACLE IDENTITY MANAGER (OIM)
• MY SQL
• MS OFFICE

 

 

EDUCATION

 

• BACHELOR OF SCIENCE

 

EXPERIENCE

 

 

 

Role: L1 / L2 Support Engineer

 

 

• Manage Incident and issue escalations.
• Document maintain and communicate the strategy related to the products and services provided.
• Work with application developers to maintain custom extensions of IAM environment. layouts and templates like RTF, E-Text and Excel.
• Provide Operational support for Oracle Identity and access management services to 10 to 20 thousand users.
• Monitoring the teams trouble ticket and escalation queue for new incidents and working to resolve and or escalating to senior engineers.
• Perform updates to support all IAM Tools within the environment.
• Start and stop IAM services during the patch installation activity.
• Create new users in OIM and update user information.