Harikrishna                    

                                                                                   

Summary:                                                                     

• I have 7.5+ Years of experience in IT industry on IT Infrastructure Library (ITIL) framework, IT Service Management (ITSM) modules, IT Operations Management (ITOM)modules, Asset and Configuration Management

Technical Skills:

ITSM Tool

Servicenow ITSM, Service Now Discovery, CMDB,

Certifications

ServiceNow CSA

ServiceNow ITSM – Implementation Specialist

ServiceNow Discovery

ServiceNow CAD

Service Now ATF - MC, ServiceNow Integration Hub - MC, Configure the CMDB -MC, CMDB Health - MC

 

 

Education:

Degree

College

 

Bachelor of Technology , E.C.E

 

 

Jyothishmathi Engineering college, Karimnagar

 

 

CAREER CONTOUR

Project #1

Currently working as a Servicenow Developer

Role

ServiceNow Developer for ITSM

Duration

March 2022 to till now

• Worked on custom application development on ServiceNow environment
• Integrating the custom app with third party tool using REST.
• Publishing the application to ServiceNow store
• Helping the customers to install and configure this app in their instances from store
• Analyzing the enhancement requirements and designing and implementing the solutions.
• Integrating the custom application with third partytool
• Integrated servicenow with salesforce for user creation in salesforce

 

Project #2

Company: Accenture

Role

ServiceNow Developer for ITSM

Duration

March 2021to March 2022

• Estimating the stories with story points
• Worked on Integrations using e bonding
• Working incident, problem and change modules based on the requirement for the stories,
• Worked on portal translation using localization module in ServiceNow
• Worked on scheduled jobs, knowledge management.

 

Project #3

Company: IBM India Pvt Ltd

Role

ServiceNow Admin/Developer

Duration

May 2019to March2021

Technology Used

ServiceNow

 

Project Description:

• We have provided day to day support for the requests coming in, the request coming in with various type of requirements which involves below things in resolving the tickets

   Responsibilities:

• creating users,creating groups, assigning roles
• creating domains, creating and assigning SLA’s
• triggering Email notifications,eve