Service Now Developer.

 

 

 

 

Professional Expertise:

• 10+ Years of IT experience in Software Design, Development, Analysis, Testing, and Implementation of business applications for Manufacturing, Financial Banking, Health and Insurance and Utilities verticals.
• 8+ years of IT industry experience in Service Now with successful background in requirements gathering, technical documentation, design documentation and expertise in Object Oriented methodologies and ITSM frameworks.
• Experience in Technical implementation of various Service Now modules such as ITSM, Service Catalogs, HRSD, CSM, Scoped Applications, Custom Application Development and SPM and APM.
• Developed solutions using Ajax, JavaScript, Web Services REST, SOAP, and other web technologies to integrate Service Now with internal/ external systems and tools.
• Designed of various Service Catalog items using Designer and Record Producers and Defining workflows for the Catalog items, Approvals and Dynamic tasks in Service Now.
• Strong skill into Flow Designer and Integration hub.
• Hangs of experience in flow design with complex implementations and integrations with the use of Integration Hub.
• Knowledge and Hands of experience into Service Now APM and CSDM.
• Integrated Service Now with third party tools.
• Experience in Designing, Developing, and Customizing and Administering ITSM suite of applications.
• Good knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.
• Designed, configured, and implemented solutions using Java Scripting.
• Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management.
• Understanding of IT Service Management (ITSM) and the ITIL business process along with maintenance of service level agreement (SLA) and monitor an SLA workflow.
• Create, monitor, modify, and publish service catalog workflows with approvals.
• Use of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now.
• Design and engineer solutions leveraging all appropriate components offered by Service Now to answer the needs for business workflows, ticketing or other ITSM requirements.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.

 

• Knowledge of Service Now Asset Management, CMDB and CMDB Class Manager.
• Capable of learning quickly and delivering solutions as an individual and as part of a team. Self- motivated Team player with excellent interpersonal and communication skills.
• Adaptive to team environment and the capability of completing complex tasks independently.

Technical Skills:

• Service Now (Version: London, Kingston, Jakarta, Istanbul, and Helsinki).
• Batch load and Event Based Integrations. Web services, JDBC, FTP, SFTP, LDAP, SSO, Mid Server configuration and installation.
• Web Services integrations using SOAP and REST protocols.
• JavaScript, Web Development and Angular JS.
• Glide Script, Service Now Client & Server-side API’s.
• BMC Remedy.

Training, Seminars and Certifications:

• Service Now Certified System Administrator.
• Service Now Certified Implementation Specialist.
• Service Now Certified Developer.
• Micro-Certification - Application Portfolio Management.
• Micro-Certification - Asset Models Management
• Micro-Certification - HR Integrations
• ITIL from (EXIN).
• 3 days’ classroom training in Service Now Administrator.
• 3 days Service Now Development Virtual Training.
• 2 now days Service HR Implementation Virtual Training.
• 2 days Service now GRC Fundamental Virtual Training.

Significant Project Experiences.

Service Now Architect | Designing, Custom Scripts, Integration and Implementation

Job Responsibilities:

• Putting together design documentations based on the Business Requirements.
• Drafted visual representations of software architecture design for presentation to Stakeholders.
• Developed application architecture strategy to specifically align with employer business goals.
• Created migration strategies to bridge development gaps between existing software architecture and future updates.
• Experience in configuring the Discovery Schedules and working with Discovery tool. Manage data with tables, the configuration managemen