• OverAll 16+ years of Exp & 11+ years on SFDC and 3+ years on Conga CLM (Formerly Apttus)
• Worked as an Analyst/Developer/Architect into Sales, Service, SFMC, Community, B2B, B2C & D2D
• 3X Certified on SFDC plus 2X in IIT and an IIM Certified
• Involved on Technical & Functional Level in Salesforce projects.
• As SCRUM Master I am adept in using the Agile Methodology.
• Hands-On all phases starting from requirements gathering, designing & development to deployment
• Create technical design from Functional design/Requirement Document & Conduct Code Review and Optimization on Apex
• Hands on Designing, coding, and implementing of Apex, LWC, Visual Force, Triggers, Flows, VF Components, Test Class, Deployment
• Experience working on Web services, SOAP and REST APIs

SKILLS

• LWC
• Apex Classes
• Triggers
• Visual Force
• Flow/Process Builder
• SOQL/SOSL
• Data Loader/Import Wizard
• SOAP/REST API
• Conga CLM(Apttus)
• JavaScript
• Lightning App builder
• Web Services
• XML (DOM, SAX, XPath)
• Community Cloud
• Pardot
• Tableau
• MuleSoft
• Slack
• Reports & Dashboards
• Data Analysis
• Troubleshooting
• DevOps
• Eclipse/Visual Studio IDE
• SCRUM Master(JIRA)
• Data Migration
• App Exchange

CERTIFICATIONS

Cloud Computing (IIT, Kharagpur)

Project Management for Managers (IIT, Roorkee)

Innovation and IT Management (IIM, Bangalore)

Salesforce Certified Administrator

Platform App Builder

Platform Developer I

PROFESSIONAL EXPERIENCE

• Muoro Infotech, Mumbai, Maharashtra Jan 2019-Till date

Designation: Associate Chief Manager Salesforce CRM

Role: Administrator, Developer & Architect

Project Name:

• OneCRM
• Godrej & Boyce CongaCLM (Formerly Apttus)

Description:

Implemented OneCRM with Sales, Service, Marketing & Community Cloud Across 7 BU’s which manages 2500+ User Licenses & G&B CLM (Conga CLM) Across Globe in 14 BU’s managing another 250+ User Licenses.

Implemented In-depth of “As is - To be Analysis” & Migration from MS-CRM to Salesforce Ecosystem.

Did Requirement gathering, Defining processes, Architect Solution, Development, Reviews, and Deployment.

Planned & Implemented Change Management & SSO on OneCRM & Conga CLM.

Worked extensively on B2B, B2C & D2D Model While working on Community Cloud (Partner & Customer)

Integrated Info ERP and SmartNet with Salesforce CRM with the help of ION middle ware.

Developed & Implemented Financial Model and their Integration with Ezetap & Pinelabs.

As of now on-going Initial Phase of Integration of E-com App with the help of MuleSoft.

Created Multiple Apex Classes, LWC, Triggers, Flows & Process Builders.

Implemented Advance Approval Matrix, Obligation Management & Complex Reports on Conga CLM

Implemented integration of Outlook with Salesforce on OneCRM.

Hand done Pilot implementing of Pardot and Good Hands-on Analytics Cloud (Tableau).

As per business demand, availability and complexity played role of Solution Architect, Developer & Admin.

• Astrol Info Technologies, Noida, UP March 2013 – Dec 2018

Designation: - Senior Salesforce – Business Analyst

Role & Description: Administrator, Pre-Sales & Developer

Senior Analyst & Administrator for 1000+ User Licenses across nation.

Requirements gathering, Conducting User Interviews, preparing functional documents like Use Cases & SRS.

Salesforce and BigCommerce integration & Single handedly developed PoC (Site.com based community)

Modify existing Database to meet unique needs & Goals determined from evaluation and Planning Process.

As an Admin of Sales & Marketing App resolved issues & escalated Problems with knowledgeable & quality service.

Created multiple Triggers, Process Builder, Advance Approvals & analytical reports with a degree of complexity.

Worked on complex functionalities with end-to-end design, development, testing and deployment.

• E.I. Dupont India Pvt Ltd, Gurgaon, HR Dec 2011– Feb 2013

Designation: - Salesforce Developer

Role & Description: Developer & Administrator

Salesforce Developer and Administrator for 5000+ Users across Globe.

Implementation of global Salesforce rollouts and business specific CRM rollouts for 14 SBU’s.

Configured and Customized App exchange Packages CPD, LOOP, Service MAX.

Handled production support – queries, issues, enhancements, resolution along with various change requests.

• Vedrallan Technology Pvt Ltd, Delhi, DL Mar 2008 – Dec 2011

Designation: - Team Lead

Role: Senior JAVA / J2EE Developer

• WNS Global Services, Gurgaon, HR Jul 2006 – Jan 2008

Designation: - Senior Process Associate (JAVA Support)

EDUCATION

Bachelor’s in computer application (IGNOU) 2003

Advance Diploma in Software Engineering (Aptech) 2002