ANIL

 

 

 

 

 

 

                                                                                                                          ProfessionalOverview                                                                                                                                        

• Around 7 years of experience in which ServiceNowAdminandDeveloperwith5+yearsofexperience
• StrongunderstandingofITservicemanagement(ITSM)andtheITILbusinessprocess.
• ProficientinITSMcoremodules,ConfigurationManagementandInboundemails.
• Skilled in debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
• In-depth knowledge of ITSM processes such as Incident management, Change, Problem Management, SLA and Service Request Management.
• Proven ability in creating new Flow Designers, Workflows and modifying the existing workflows efficiently to meet new requirements.
• Experience in Enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs.
• Expertise in scripting, including Client Scripts, Catalog Client Scripts, Business rules, Script Include, UI scripts and UI Policies.
• Proficient in creating and maintaining Access Control Rules to ensure secure and appropriate access.
• FamiliaritywithGlideScriptingforcreatingUIActionandbusinessrules.
• Strong experience in writing custom JavaScript code to enhance the ServiceNow functionalities to support the new business needs.
• WorkedonFlowDesigners,Workflows,Datasources,ImportSets,Transformmaps.
• Direct hands-on experience on various IT Services of Service-Now tool like Service Catalog Requests, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services
• Skilledinworkingwithemailnotifications,inboundactions,reports,gauges,andhomepages.
• Experienced in managing business needs through schedule jobs, events and triggers for efficient background work.
• LDAP Integration for populating Users information from Active Directory to ServiceNow and SSO integration Using ADFS to provide login method to ServiceNow by using Active Directory Credentials.

Certifications                                                                                                                                        

MAINLINE:

• CertifiedApplicationDeveloper
• CertifiedSystemAdministrator

 

MICRO:

• FlowDesigner
• AutomatedTestFramework
• ApplicationDeveloperProcessCreator
• CitizenDeveloperProcessCreator
• ApplicationProcessUICreator<