PROFESSIONAL SUMMERY
ServiceNow Consultant with good communication, organizational and coordination skills, possessing a proven track record of implementing projects, ensuring that work is carried out in
accordance with the company’s procedures and client’s satisfaction.
PROFILE
● 6+ years of IT industrial Experience
● 3 years of implementation and consulting experience in ITSM/HRSD domain.
● Currently working as a Technical Specialist, involved in Enterprise Tools Implementation and Consulting.
● Hands-on experience in Incident Management, Change Management, Service Management, Problem Management, Knowledge Management.
● Agile Process Methodologies.
● Have good Leadership and Communication skills.
● Proven ability to conduct accurate analysis, solve problems, applying both technical skills and
consulting knowledge to achieve improved results.
● Possess excellent relationship building skills along with interpersonal skills.
TECHNICAL SKILLS
Databases: MSSQL
Enterprise Tools: ServiceNow
Processes: Incident Management, Problem Management, Change Management, Knowledge
Management, Problem Management, Service Request Management.
AREA OF EXPERTISE
• IT Services & Agile Framework
■ Requirement and Data Gathering
■ BRD and Estimation
■ Tool deployment and configuration
■ Service Management: Incident Management, Change Management, Knowledge
Management, Problem Management, Service Request Management

• Reporting
■ Understand reporting requirement from customer
■ Able to build SQL queries for reports

• Agile Process
■ Strong experience of agile development process.
■ Worked on estimation of stories and collaboration with the clients.

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■ Actively participating in Scrums, Sprint Planning, Retrospection, and IT Poker session.
■ Able to build SQL queries for production related reports.
■ Demonstration of the stories after accomplishment of the assigned tasks.
■ Building a strong rapport with the Clients and analyzing new requirements.


Platform: ServiceNow
Domain: ITSM
Client: SCB [Standard Chartered Bank] Catalog Journey J3
Project: Implementation of IT Service Management as per the best practices in the customer
environment.
Role: Service now Technical Consultant
Responsibilities
● Working on implementation of Service Requests for delivering it to the stakeholders.
● End-to-end agile process handling including sprint planning, scrum meetings, retrospection, Backlog refinement, IT Poker session etc.
● Participated in all the activities of Agile Methodology.
● Created Notification, SLA according to BRD given.
● Involved in End-to-End Project Cycle - from High Level Design, Development, Unit Testing and Production Support.
● Developing MRVS, Flow Designer business logic, Script includes, client script, UI
Policies, Business Rules, scheduled jobs, Emails Inbound and outbound, Service
catalog, Reports.