Projects
Project Name: 01
Role: Application Developer
Modules: ITSM, CMDB & PortalAug 19 to jun20
Responsibilities:
 Worked on CMDB requests to insert or update CI into CMDB
 Created transform maps mapped fields and created transform map scripts to update CDMB
 Worked on Incident management, Knowledge management, Service level management and Request fulfilment.
 Service-Now consultation and implementation
 Grooming new comers and sharing knowledge.
 Documentation of changes and new development as technical and functional specs.
 Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages and Script Includes.
 Service Catalog and Request Workflow Design.
 Worked on event management as well and capable of managing the ITBM process.
 Customized Incident/Problem/Change/Service catalog applications using Business rules, Client scripts.
 Responsible in building Catalogs, Catalog categories and Record producers.
 Defined users, groups and roles and providing accessing permissions
 Participated in validating Form and Table level using UI Policies.
 Worked with Import and Update sets.
 Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server side scripts by using events existed in event registry.
 Imported the data to CI Tables via XML as per the client requirements. Worked on with CMDB related dashboards.
 Also worked for External Customers where we need to give access to mail or chat via CSM
 Worked on Incident Management, Change management, Problem Management, Knowledge Management module.
 Creating and maintaining scheduled jobs.
 Used Background scripts in case of any data validations.
 Created various notifications at different stages.
 Configuring Users, Groups and Roles.
Project Name: 02
Role: Application Developer
Modules: ITSMjuly20 to tilldate.
Responsibilities:
 Developed Incident, Service Level Management (SLM) and Service Catalog modules.
 Process flow is configured for Incident Management based on various states of ticket.
 New workflows designed for Service Catalog items as per client requirements.
 Notifications configured on Incident management to send mails to responsible persons at different stages.
 Client scripts, Business rules, UI Policies, Businesses Rules, Access Controls and UI Actions are written to provide validations and buttons and to limit access privileges in Incident, Service catalog modules.
 Worked on Change management, Incident Management, Problem Management module.
 Creating and maintaining scheduled jobs.
 Used Background scripts in case of any data validations.
 Worked on Content Management by creating sites and pages.
 Created various notifications at different stages.
 Created ACL’s based on the security mechanism provided by Customer and best practices.
 Worked on CSM related quires where to support the external customers in live chat, portal issues and Live agent support.
 Configuring Users, Groups and Roles.
 ServiceNow application development, including creation of Service Catalogs, Email Notifications, Form Design.
 Worked on creating new Application, Table Creation.
 Worked on REST API Stories which were related to integration between two ServiceNow instances and also integration between ServiceNow and other systems.
 Good knowledge on Glide Scripts and Java scripting.
 worked on the CSM module specific to case management.
 Experienced in the analysis, development and automation of various ITSM process including Incident Management, Change Management, Service Request.
 Worked on ServiceNow Integration related issues with other tools .(Like inbound/outbound tickets are bridging between ServiceNow and other integrated tools).
 Created Buttons and context menus using UI actions Designed many email templates by using HTML and used them in notifications.
 Responsible for creating Homepages including basic reporting, gauge configuration, and dashboard presentation.
 Involved in scheduling the daily and weekly jobs to push the data into the application using import Sets and Transform Maps with CMDB.
 Created the Transfer Maps for importing data.
 Worked on User administration like Creating User, roles, and groups.
 Worked on Adding users to watch list like subscribing users to CI and Company level email notifications.
 Worked with business analyst to create and modify Service Catalogs and Request Workflow Design.